Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
I have bought 5 of their fragrances up to now and I've been pretty impressed on how long they last and how good they smell. The only issue I've had is one bottle was not closed properly and spilled a bit during shippig. Not alot, but still compared to the others there was a bit of liquid missing compared to the others. Other than that I'm happy with their business and will continue to buy fragrances from ALT
By Abraham
Great customer service.if you want to smell like a million bucks you need to buy from this company you can't go wrong.love every cologne I bought from them.they smell exactly like their counterpart.i get lots of compliments.thanks alt fragrances
By Jose Jose R.
The scent I ordered smells exactly like the high end expensive brand I buy. Wanted to try this because of course, the price. The bottle I received has a leak unfortunately, however I emailed the customer support and they are sending a replacement bottle. Good business in my book. Will purchase again!
By Lance M.
Like other reviewers have mentioned—you will place your order and be given tracking information, only for the items to never arrive. There is proof via the tracking information and Shop app updates, as well as from emails, that my items never arrived, and they promised to give me a refund, but never did. It's been almost half a year. When I opened a dispute with my bank, they sent me an email asking me to close it. They are fighting the dispute. This company is trying to steal money from me. Disgusting business, terrible customer service. Avoid at all costs. *EDIT* They are requesting additional information, I assume trying to discredit my review. Everything I wrote is 100% authentic, my order numbers are below. This seems like another attempt to try to brush my issue under the rug by this pathetic company. ALT481886 (October 28, 2022) ALT531684 (December 1, 2022) *EDIT 2* Regarding the reply from ALT below. It's abundantly clear that you do not take customer service seriously, and you are not trying to make it right. Is that a joke? You've been promising do to something for months, and then when I finally opened a dispute with my bank—you fought that dispute as well, you're actively working to not make it right. The canned reply below is just another example of how little you care.
By Attila K.
Response from ALT. Fragrances· Mar 6, 2023
Dear Attila, We are sorry to hear that you have had a negative experience with our brand and that you have not received your order. We take full responsibility for this and apologize for any inconvenience that this may have caused you. We would like to assure you that we take customer service very seriously and we are committed to resolving any issues that our customers may have. We understand that you have not received your order and that you have been promised a refund, but have not received it. We are deeply sorry for this and would like to make it right. Please know that we are currently investigating this matter and working diligently to resolve the issue. We appreciate your patience and understanding in this matter. We kindly ask that you please reach out to us directly via email at [email protected] so we can further investigate and provide you with an update on your refund. We value your business and hope that we can make this right and regain your trust as a valued customer. Sincerely, ALT. Fragrances
Good feedback from the people that smelled me.
By Howie R.
The best fragances and amazing customer service. I really recommend them 100%, you have the best prices and the best essences, and they last all day on your skin. I love ALT fragances
By Maja C.
Response from ALT. Fragrances· Mar 3, 2023
Dear Maja, Thank you so much for taking the time to share your positive feedback regarding our fragrances and customer service. We are thrilled to hear that you had an amazing experience with our brand and that you appreciate the quality of our products. At ALT. Fragrances, we strive to provide the best possible experience for our customers, from the moment you place your order to the moment your fragrance arrives at your doorstep. We take great pride in offering high-quality fragrances that are designed to last all day on your skin, and we are glad to hear that our products have met your expectations. Your recommendation means the world to us, and we are grateful for your support. We will continue to work hard to maintain the high standards that we have set for ourselves, and we hope to have the pleasure of serving you again in the future. Thank you again for choosing ALT. Fragrances and for your kind words. We truly appreciate your business. Best regards, ALT. Fragrances
Not just a GREAT product but GREAT customer service too -a credit for an overcharge was sorted and put back on my credit card within 36 hours after just acouple of emails. I'll definitely be a repeat shopper .
By Craigh
Alt has has awesome customer service and is beyond willing to help out its customers!
By Drake G.
