Conversation with support via email was…
Conversation with support via email was kind of slow with responses but overall a great job
By Myrick
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
Conversation with support via email was kind of slow with responses but overall a great job
By Myrick
Great Service and Great professionalism and Timely response is also a plus!
By Donna B.
As a return Alt fragrance customer I have had nothing but good experiences with retail and customer services. Even when I have recieved the wrong product they were quick to fix and send me correct perfume.
By Adrian M.
O love the smell and I’m very happy to hear from you, it takes a long time to receive it, but now I take in consideration to bye from you again , Thank you so much also for your all understanding Anna W
By Kathy W.
Great customer service, great product, they went above and beyond to ensure I got a great value.
By Morgan
Every time I wear a perfume from ALT. I always get complimented! My favorite is Duchess. It’s not overly strong, but lasts a long time. I feel like I’ve finally found my signature scent. 10/10!!! :D
By Lucy
Love it and great customer service
By Shadi
I had an issue with my delivery (the bottle had leaked) and immediately wrote to support regarding the matter. Within an hour, support had emailed me back and had fixed the issue. I appreciate how fast, friendly, and efficient they were in fixing my problem and how easy they made the solution to be.
By Kelly O.