ALT. FragrancesReviews of altfragrances.com

I had an Incredible experience they were easy going and honestly the best support I’ve gotten👏🏻💯

I bought from them YEARS ago and NEVER subscribed to their marketing emails or messages. However for the past 4+ years they've been spamming me weekly. There is no link or code to unsubscribe, I even sent emails, contacted them on Instagram... no help. I blocked the number over 30 times and it just starts again from a new number everytime. DO NOT support this business, outrageous and unethical marketing. I'm honestly close to filing a complaint.

I purchased ALT’s Simply Vanille hoping for a dupe of Le Labo’s Vanille 44 — what I received was a sickly sweet, cloying, synthetic-smelling fragrance that was frankly nauseating. It smells nothing like the original. Instead of the elegant, smoky, warm vanilla I expected, this was more like an overpowering artificial vanilla candle melted in a car on a hot day. Even worse, the smell clings to skin and fabric I’ve had to scrub repeatedly to get rid of it. It's not just disappointing, it's gross. To make matters worse, as a non-US customer, I can’t get a refund only an exchange, which I don't want. Why would I risk another £50 on something else I won’t like? I feel completely misled by the marketing. This was a waste of money and I would never purchase from ALT again!

Amazing customer service definitely will continue to be a customer of theirs

Amazing product, Amazing customer service This is why im a returning customer

I have been an ALT customer for several years...I have a sizeable collection of fragrances...I recently ordered a popular fragrance as a replacement...I didn't receive my fragrance in a timely fashion so I contacted customer service...I am now convinced that I am a valued customer and that my business is welcome...I am assured by being sent a replacement as I did not receive my initial shipment...I am grateful

Amazing customer service helped me with a shipping problem and didn’t stop till I was satisfied 100% would order again.

Bought one less than a month ago - Baccarat 540. The feel of the perfume on my wrist is like a thick slab of hair oil (greasy, almost like a thin layer of Vaseline). The oil left a stain on my white shirt that wouldn't go away unless I dry cleaned it. I took it back to them after the first use (~ 3 weeks since the date of purchase) showed them the bottle clearly hadn't been use more than one spray - the shopkeeper wouldn't even meet my eye and brushed me off saying no refunds. Although he said he would be happy to swap the bottle and give me a different one - which would still cause the same problem. Also, whole the perfume smells decent in the first 30 minutes or so, after that it smells like you're standing outside a fruit vendor selling cut fruits and juices (the sugary fructose smell). Would not recommend