I was sent wrong item and customer…
I was sent wrong item and customer service fixed quickly and easily .
By sherry
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
I was sent wrong item and customer service fixed quickly and easily .
By sherry
Save your high dollar colognes for nights out, alt fragrances can be a night out fragrance or work day scent boost, even on my high energy job, it lasts until I make it home.
By DENNIS
I’ve ordered from ALT probably 4 or 5 times. I’ve always had great customer service. This most recent order one of my scents that I purchased had leaked and half the bottle was gone. I emailed customer service with pictures and within half an hour they responded that they would be replacing that bottle and no need to return. That was really nice! I was completely expecting to need to send back damaged bottle or pay for shipping but, NOPE. Great product and great experience
By Cat D.
ALT is a great company. Wonderful products as advertised. Affordable prices. Perhaps most importantly, they want their customers to be completely satisfied and work diligently to achieve that end. What more could a customer want?
By Charlie
This cologne is yummy! I’m very particular, so it’s hard to find the right one. Any floral notes can give me a migraine. I got the larger size this time! Love it!! 🩷
By Kim
Received my angel smells like toilet duck it’s now in the bin waste of money
By David P.
I received a bottle of perfume that had leaked, it smelled fantastic and I was disappointed, but, I reached out to the company and they sent a replacement. I’m extremely pleased with the resolution.
By Sasha O.
Terrible Service. Sent back a couple of items to exchange. They received the returns going on 3 weeks now. I've been emailing back and forth for 2 weeks now and can't get them to ship the new fragrances.
By Mike W.