Friendly staff
Friendly staff. Clean store. Has a great selection of great quality items.
By Danny R.
Response from Als.com· Jun 14, 2021
Hi Danny, Thanks for the positive feedback. We hope to hear from you again sometime soon! Thanks, Al's Team
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
439 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Top outdoor gear and footwear from The North Face, Under Armour, Black Diamond, Mountain Hardwear, Smith, Patagonia, Kuhl, Arc'Teryx, and MSR. Free shipping on every order over $45 and no hassle returns!
Als.com (als.com) has 439 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
439 approved reviews, newest moderated first
Friendly staff. Clean store. Has a great selection of great quality items.
By Danny R.
Response from Als.com· Jun 14, 2021
Hi Danny, Thanks for the positive feedback. We hope to hear from you again sometime soon! Thanks, Al's Team
Als.com was dealt a raw deal by UPS with my order. UPS lost my package and Als was on it filing a claim and getting the situation resolved. They made the best of the situation by being proactive and communicating the entire way through the process. Wont hesitate to order from them again.
By addison B.
Response from Als.com· Jun 10, 2021
Hello Addison, Thank you so much for giving us such great feedback on your experience with us. We apologize that your order was lost in transit but really appreciate your patience and understanding. We will look forward to hearing from you again soon! Thanks, Al's Team
AL’s is the best. In store or online, they make the experience one of the best around. Tried in store pickup this time around. They had my package picked and ready to go before I got there. Walked in, checked in, and had my box in under a minute. So easy and fast!
By Tyson C.
Response from Als.com· Jun 9, 2021
Hi Tyson, We love that you had a positive experience with us here at Al's! So happy to hear that the In-Store Pick-Up option worked out well for you. Thanks for the awesome review! Hope are you able to enjoy your new items this summer! Thanks, Al's Team
Great service and prices!
By Maurice B.
Response from Als.com· Jun 8, 2021
Hi Maurice, Thank you so much for the positive review! We are happy we had the service and prices you were looking for. Thanks, Al's Team
My wife went in a few days ago and couldn't say enough about the service. I went to the Orem, Ut store today. Great service again. Great job Eric!! We both bought hiking shoes.
By Tom D.
Response from Als.com· Jun 4, 2021
Hello Tom, Thanks for the awesome shout-out for our Orem location! We are so glad the team there was able to take care of you guys. We will pass along the good words to Eric and the Orem location. Hope you are able to enjoy your hiking shoes! Thanks, Al's Team
I wasn’t able to get the item I wanted in the store because they had just sold out. Online customer services matched that price and quickly had me checked out and my item on its way! We love shopping at Als! And will continue to shop there
By Haylz M.
Response from Als.com· Jun 4, 2021
Hi Haylz, Thanks for taking the time to share your review! We are glad to hear that our online Customer Service Team was able to take care of you. Hope to hear from you again sometime soon. Thanks, Al's Team
Als is where dreams come true!!! I have never felt happier spending my money on stuff I probably don’t need!
By Mitch
Response from Als.com· May 28, 2021
Hey Mitch, Thanks so much for taking the time to give us some awesome feedback! We love to hear it! Hope to see you again sometime soon. Thanks, Al's Team
i love Als and have always had the best help when i go there!
By Elizabeth L.
Response from Als.com· May 28, 2021
Hello Elizabeth, Thank you for the positive review! We are so happy to hear about your experience with our team. Thanks for coming to see us at Al's and trusting us with our outdoor gear! Thanks, Al's Team