Als.comReviews of als.com

I have made several purchases from Al's online. Just got a pair of running shoes. NB880s on sale... fast shipping, great product. I've never been disappointed. They HAVE FANTASTIC Flash sales too!

Shipping time was extremely long. Just to get the baseball pants for them not to be the same Nike brand that they said they were. Different material, fit and sizing. Paid to ship to me and then had to pay shipping to return that was taken off my original purchase. Stay away from this company!

I ordered a Daiwa Tatula XT 2-piece fishing rod and had a very disappointing experience with this company. When the package arrived, the rod was improperly packaged in a box that was too short for its length. Both rod sections were sticking out of the box and only lightly wrapped in plastic for protection. As a result, the rod arrived damaged, with the tip section broken or missing. I recorded a full unboxing video before opening the package, clearly showing how it arrived. I contacted customer service and was initially offered a $15 partial refund to keep a damaged and unusable product, which I found unreasonable given the condition it arrived in. After going back and forth, I ultimately had to reject the offer because the rod is not usable for fishing. The whole experience has been frustrating after waiting weeks for delivery, only to receive a damaged item due to improper packaging. I expected better quality control and customer support. I would recommend improving packaging standards and handling damaged shipments more appropriately rather than offering small partial refunds for unusable items.

SCAMMERS!!!! I never received my Yeti ! And they won’t issue me a refund or replacement

I was nervous about this site given the reviews. But since none of them seemed like outright fraud (mostly just not getting what they ordered), I decided to give it a shot. I ordered two pairs of North Face ski gloves that they had at a great price. I placed the order on 5/9/26, and believe they arrived yesterday 5/18/2026. They look like the real deal as best I can tell.

They charged me $30 for expedited shipping and then did not ship expedited. I requested a refund of what I paid and they would only give me half back. As soon as I filed a claim for the other half they immediately refunded because they knew they were wrong. I wasn't even upset they didn't ship it correctly I just can't believe they wouldn't do the right thing and refund me.

I ordered an in-stock camping pillow for a good price and some slightly over-priced "cart filler" to get free shipping. Rather than cancelling the whole order, they've shipped and charged me for the over-priced stuff and refuse to honor their price on the pillow. Very not cool.

Researched for a pair of Teva slip on shoes and it was marked down 45%. Placed the order and my credit card was accepted, but with in minutes they rejected my order and got a email that said. "Your order was canceled due to security checks in place to protect your account. If you believe this was an error, please contact our team for assistance." I contacted their support team and was told their third party security software flagged me and rejects the order. I was told I could use another email address and credit card and that may fix the problem. I find this issue to be potentially very troubling as my credit record is over 800 and no new potential exposures on my side. At this point I'll be tracking my credit card to see when and if the credit comes back on the account. With the number of complaints being high with Als.com I'm looking at potential Credit Card fraud.