Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
173 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
Alphabet Trains (alphabet-trains.com) has 173 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
173 approved reviews, newest moderated first
I am very pleased with the name train I purchased for my grandson. It is an expensive item. However, it is very well made, arrived very fast, and is so cute! I would purchase again for sure.
By Laura S.
Excellent quality
By Robin
Very unique and practical for a small child. Good quality for the price. Delivery was fast and efficient.
By John B.
Everything came as ordered. Would buy from them again
By Robert S.
Easy to order and perfect t gifts for new families
By Patti M.
Was sent the wrong letter and since this was a gift that I needed before leaving town I asked that it be expedited or shipped to the address I would be at. The request was ignored, I didn't even receive a response back, and I had to pay extra to ship it myself so the kid could have a complete present with his name spelled correctly. UPDATE - There are some inaccuracies in the reply from the company. I received the order with an incorrect letter on a Wednesday and contacted the company telling them I needed the correct product by Thursday as I was leaving town Friday morning before the mail arrives. They then chose to ship it USPS Priority which is 1-3 day service, not 2 day as they stated. They "promptly" shipped out the replacement using a service that they knew wouldn't arrive in time for me to receive it. I have all the emails with this info. After seeing the tracking number showing it would arrive after I left, I THEN contacted them requesting it be changed to a new address which they DID NOT accommodate or even acknowledge. It's easy to reroute packages with carriers, it can even be done online without even calling. The fact that they would reply with lies just shows what a terrible company they are. This was a present for a child's birthday, it was pretty embarrassing to have to give him a misspelled gift. Avoid at all costs.
By TyK
Response from Alphabet Trains· Aug 17, 2023
We appreciate your update and the additional details you've provided. We sincerely apologize for any inaccuracies in our initial response and any frustration caused by the situation. It's clear that we fell short of meeting your expectations, and for that, we genuinely apologize. We understand the urgency of your request and the disappointment of not receiving the correct product in time for the occasion. Our intention was to address your needs promptly and efficiently, and we acknowledge that there were missteps along the way. In light of this situation, we want to offer a solution to make things right. We do accept returns free of charge, and we would be more than willing to provide a full refund or exchange for the incorrect product you received. This way, we hope to alleviate the inconvenience you've experienced. Your feedback is taken seriously, and we will use it to review our processes and improve our services to ensure a more seamless experience for all our customers. We understand the significance of this situation, especially as it involved a special gift for a child's birthday. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out. We value your feedback as an opportunity for growth and improvement. Thank you for bringing these concerns to our attention.
Appreciated easy online ordering & prompt delivery.
By Barbara F.
long tiem for prosseing the order
By Paul G.
Response from Alphabet Trains· Aug 4, 2023
Thank you for your feedback. We encountered some issues with the payment method provided for your order. Your credit card was declined numerous times. We made several attempts to reach out to you via email to address this but did not receive a response. As a result, your order was never processed. We always strive to ensure our customers have a smooth experience, and we're here to help if you'd like to revisit your order or have any questions.
