My experience
Easy to order and shipped quickly. One thing that you should consider is providing a timeframe for personalized items.
By Rocco P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
173 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
Alphabet Trains (alphabet-trains.com) has 173 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
173 approved reviews, newest moderated first
Easy to order and shipped quickly. One thing that you should consider is providing a timeframe for personalized items.
By Rocco P.
Sent to our grandaughter for Xmas to learn her name spelling accompanied by a train.
By Donna W.
The train arrived across the border quickly, in perfect condition. Two letters of the same colour have to be positioned closer together than I liked. Other than that it's perfect and still looks great. The shipping charge cross border was reasonable at $9.99. I had formerly purchased (in Canada) a train from this company for each of my 7 grandkids as they were born The trains are no longer sold where I live. So I was willing to pay the adjusted rate in Canadian funds. Just a heads up to Canadians: UPS will waive customs fees if you contact this wonderful train company. But be sure to do that.
By Lindsay
Response from Alphabet Trains· Dec 7, 2021
Thank you for your honest review. We are glad that you liked the train however, we wish that you had contacted us before paying the customs and duty on the item. There are no customs and duty due on most of our items because of their price and the fact that they are all made in the US. Whenever we ship our products using regular mail, our customers do not pay any customs or excise fees. It is only when we ship our products via UPS that for some reason UPS asks for taxes and fees! Once you explain the situation to them, they should waive and reverse the fees. Unfortunately regular mail is slower than UPS for cross-border shipping and that is why, from time to time, we use them rather than regular mail. Warm regards, your friends at Alphabet Trains & Toys
Alphabet train arrived when expected and is very cute! Was meant for my new great grandson, but his two year old big sister loved it, too. It is easy for little hands to manipulate! It will be a nice keepsake.
By Daniel
Fast efficient and great workmanship.
By Alan M.
I was very pleased with the first train I ordered so I ordered another, this time in the pastel colors. They're just as nicely done as the primary colors were.
By Pamela S.
Love the name train. Excellent quality and happy with the tracks they can go on. Super idea for a gift.
By Rose K.
The train cars are well made. Good services. Wish they have more selections.
By Winnie