Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
293 reviews
Alpaca CollectionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!
Alpaca Collections (alpacacollections.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
293 approved reviews, newest moderated first
Reliable and great quality
By Kirthi
Response from Alpaca Collections· Apr 7, 2026
Thank you so much, Kirthi. We truly appreciate your kind words. Knowing that you find our products reliable and of great quality means a great deal to us, as it reflects exactly what we strive to deliver in every piece. We sincerely value your support and look forward to serving you again in the future. Warm regards, The Alpaca Collections Team
Customer service is second to none; quality of merchandise is excellent
By Margarita Marchan M.
Response from Alpaca Collections· Apr 7, 2026
Thank you so much, Margarita. Your words truly mean a lot to us. Knowing that both our customer service and the quality of our pieces met your expectations is incredibly rewarding for our team. We sincerely appreciate your support and trust, and we look forward to serving you again in the future. Warm regards, The Alpaca Collections Team
Alpaca collections is a blackhole of customer service. Avoid at all cost if you value getting any form of satisfaction of getting the product you want or even a refund when returning a product. It has been 3 months of games and head fakes. Not like shopping on amazon or other e-commerce sites avoid the miserable hassle of sealing with this outfit as I and many others have and look elsewhere. Otherwise, I told you so
By PHILIP M.
Response from Alpaca Collections· Apr 7, 2026
Dear Philip, We’re truly sorry to hear how disappointed you feel about this experience. We also take comments about our customer service very seriously, because providing attentive and respectful support is something we care deeply about. We would like to respectfully note that some important details of this order were different from how they are described here. The order was placed toward the end of February, not three months earlier. We understand that it may not have been the style you ultimately intended to purchase, but the order itself was processed according to the item that was chosen when the purchase was completed. In addition, the shipment was not delayed on our end. The package was sent out within our normal timeframe, and FedEx did attempt delivery, but there was no one available to receive it at that time. While we fully understand that the overall experience was frustrating for you, we also feel it is important to say that the level of service described in your review does not reflect the care our team consistently works to provide. The feedback we receive from many other customers over time speaks to the attention, communication, and support we strive to offer in every order. Even so, we are sorry that this situation left you with such a negative impression, and we remain committed to serving our customers with the quality and care they expect from us. Warm regards, The Alpaca Collections Team
Great customer services!! There products are made with great care and quality!!! I recommend this company they communicate well and will keep you updated if you have a back order very good on letting you know what happening with the order . Everything I ever ordered from this company was perfect.
By Terri K.
Response from Alpaca Collections· Apr 6, 2026
Thank you so much, Terri! Your kind words truly mean a lot to us. We’re delighted to hear that you’ve consistently had such a positive experience with both our products and our communication. Keeping our customers informed and providing high-quality pieces with care is always our priority, so it’s wonderful to know that has been reflected in your experience. We truly appreciate your recommendation and continued support. We look forward to serving you again soon! Warm regards, The Alpaca Collections Team
Very happy with the quality and receipt of my purchases.
By Annick
Response from Alpaca Collections· Apr 6, 2026
Thank you so much, Annick! We’re delighted to hear that you’re very happy with both the quality of your items and the delivery of your purchase. Your satisfaction truly means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back again soon! Warm regards, The Alpaca Collections Team
This has been my fifth order in the past two years with Alpaca Collections. The items are wonderful, and have made great gifts for my wife and others. The customer service is outstanding. They answer phone calls and emails, and have gone over and above in exceeding my expectations. Thanks Alpaca Collections, and I will continue to be a customer going forward.
By Mark F.
Response from Alpaca Collections· Apr 1, 2026
Thank you so much, Mark! We truly appreciate your continued support over the years — it means a great deal to us to have you as a returning customer. We’re delighted to hear that the items have made such meaningful gifts and that our customer service has consistently met your expectations. Your kind words motivate our team to keep delivering the best experience possible. We’re grateful for your trust and look forward to serving you for many more orders to come! Warm regards, The Alpaca Collections Team
I have to say customer service go all out to ensure any concerns are resolved expeditiously I am very happy with Alpaca Collections Thank you Linda McGough Australia
By Linda M.
Response from Alpaca Collections· Mar 27, 2026
Dear Linda, We’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must be — especially receiving an incorrect item and not getting a timely response. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Please know that your satisfaction is very important to us. Our team will be reaching out to you personally to review your case and make this right as quickly as possible. We truly appreciate you bringing this to our attention and giving us the opportunity to improve your experience. Warm regards, The Alpaca Collections Team
Soft, all my favorite colors. Don’t like the button, but of course not cool to use bone…..💕
By Janine A.
Response from Alpaca Collections· Mar 27, 2026
Thank you so much, Janine! We’re delighted to hear that you love the softness and the colors — that truly means a lot to us. We also appreciate your honest feedback about the button. Insights like yours are very helpful as we continue refining our designs and details. Thank you again for sharing your experience, and we hope you continue enjoying your piece! Warm regards, The Alpaca Collections Team
