Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
293 reviews
Alpaca CollectionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!
Alpaca Collections (alpacacollections.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
293 approved reviews, newest moderated first
honesty, tks
By Andrew B.
Response from Alpaca Collections· May 28, 2026
Thank you so much, Andrew! We truly appreciate your feedback and are glad to know that honesty stood out in your experience with us. We always aim to communicate clearly and treat our customers with care, so it means a lot to hear that reflected in your review. Thank you for taking the time to share it — we look forward to serving you again soon! Warm regards, The Alpaca Collections Team
High quality product & outstanding customer service.
By Michael M.
Response from Alpaca Collections· May 28, 2026
Thank you so much, Michael! We’re truly happy to hear that you were pleased with both the quality of the product and the service you received. It means a lot to us to know that our team was able to provide a professional and helpful experience. We sincerely appreciate your recommendation and your kind words. Thank you for choosing Alpaca Collections — we look forward to serving you again soon! Warm regards, The Alpaca Collections Team
Incessant justifying of the marketing statements that were cited as motivation to buy. Statements expressed as true were false. Obviously they are coerced into the justifying. All that in addition to unfunded return shipping and handling. I'm out 15% of the price just to comply with their return requirements. Request for reimbursement of that 15% was denied citing policy. they offered a rebuttal to the above review that is very poor. The same boilerplate language generated by somebody fallen under the petty despotism of a management that punishes truth. then only to patronize with kindly platitudes that are worth zero of the 15% due me for shipping. They even lie and say I wasn't charged shipping originally. Of course the price paid included shipping so they can say it is free shipping. The price paid also included free return shipping. They think I can't know that information so the risk of that dishonesty is minimal. that dishonesty is disrespectful.
By Joe T.
Response from Alpaca Collections· May 20, 2026
Dear Joe, We’re truly sorry to hear that you were disappointed with your experience. From the beginning of the return process, we shared our return instructions and policy, which are publicly available on our website and were also provided to you by email. As outlined in our policy, return shipping costs are the customer’s responsibility. Your original order was shipped with free delivery, so there was no initial shipping cost charged to you. Once your returned item was received by our warehouse, it followed our standard return process: the item is received, processed by our warehouse team, and once we receive that confirmation, we proceed with the next steps. After this process was completed, we issued the refund for the amount paid through our system. Regarding your comments about softness and comfort, we understand that this can be a very personal experience and may vary depending on individual sensitivity and preference, even with natural fibers such as alpaca. We regret that the item did not meet your expectations, and we understand your frustration. However, we followed the return process communicated from the start and processed your refund accordingly. Kind regards, Alpaca Collections Team
Excellent good encounter. Thank you
By John M.
Response from Alpaca Collections· May 6, 2026
Thank you so much, John. We’re very happy to hear that you had an excellent experience with us. Your kind words and appreciation truly mean a lot to our team. We’re grateful for your support and for taking the time to share your feedback. We look forward to welcoming you back again soon. Warm regards, The Alpaca Collections Team
Lovely and good quality
By Nicole
Response from Alpaca Collections· May 6, 2026
Thank you so much, Nicole. We’re delighted to hear that you found your item lovely and of good quality. It means a lot to us to know that our pieces are meeting your expectations. We put great care into the materials and craftsmanship behind each product, so your kind feedback is truly appreciated by our team. We sincerely value your support and look forward to welcoming you back again soon. Warm regards, The Alpaca Collections Team
Great company, quality outfits. Helpful and friendly customer service
By Victor Z.
Response from Alpaca Collections· Apr 10, 2026
Thank you so much, Victor. We truly appreciate your kind words. It means a great deal to us to know that you’re happy with the quality of our pieces and that you had a positive experience with our customer service. We always strive to offer not only well-crafted garments but also a friendly and helpful experience from start to finish, so your feedback is very rewarding for our team. We sincerely value your support and look forward to serving you again in the future. Warm regards, The Alpaca Collections Team
These cardigan coats are perfect - warm without having to wear a down coat to make you look like the Michelin tire man or carrying around so much weight in exchange for warmth. Even on Texas day or 2 of 30 degree weather I remained happy enough to walk my dogs and feel warm. Just wish even more colors available, but absolve it! Company was prompt in shipping and helpful before ordering on picking size and coat length.
By Fran K.
Response from Alpaca Collections· Apr 10, 2026
Thank you so much, Fran. Your review truly made us smile. We’re delighted to hear how much you’re enjoying your cardigan coats and that they’ve kept you warm and comfortable without the extra weight — that’s exactly what alpaca is meant to do. It’s especially wonderful to know they’ve become part of your everyday moments, even something as simple as walking your dogs and staying warm in the Texas weather. That kind of feedback means a lot to us. We also really appreciate your note about adding more colors — it’s something we’re always working on as we expand our collections. Thank you as well for recognizing our team’s support with sizing and shipping. We truly value your trust and are so glad we could assist you along the way. We look forward to welcoming you back again soon. Warm regards, The Alpaca Collections Team
The coat is beautiful and the delivery was fast and on time. This came after a false start with another coat, but Vincente in Customer Service was so nice, it made the problem quite manageable. Thanks
By Barbara A.
Response from Alpaca Collections· Apr 10, 2026
Thank you so much, Barbara. We truly appreciate you taking the time to share your experience. We’re very glad to hear that you’re enjoying the coat and that it arrived quickly. We also appreciate your understanding regarding the initial issue, and it means a lot to us that our team was able to make the situation more manageable for you. Providing support when something doesn’t go as planned is very important to us. Thank you again for your kind words and trust. We look forward to serving you again in the future. Warm regards, The Alpaca Collections Team
