terrible experience
terrible experience. They failed to deliver a working product and refused to refund my money after they agreed to do so. Support was terrible too.
By Ed G.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
17 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aloware is a modern contact center software that offers sales dialer, text messaging, and workflow automation. An all-in-one solution that integrates with other sales tools and popular CRM platforms perfect for remote and hybrid sales teams.
Aloware (aloware.com) has 17 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
17 approved reviews, newest moderated first
terrible experience. They failed to deliver a working product and refused to refund my money after they agreed to do so. Support was terrible too.
By Ed G.
Would be great if Aloware actually delivered as promised. Told me their service would be ready before the weekend on March 20th, and simply didn't deliver after I signed on with them. No commitment to on-time delivery, no refunds even if they're product is non-functional, and it appears as though their back-end support team is purely designed to fight, not fix. Adding insult to injury, they had some offshore virtual assistant call me solely to waste my time arguing about - why didn't you pick up this spam call from an unknown number - and to simply argue with me further with genuinely no productive goal in mind; What superb unwarranted customer service. UPDATE: Aloware has made fraudulent claims about my communications with their staff, which is ironic, given I've been cordial and respectful despite the ~$800 USD they've desperately attempted to keep, arguably without right: "Additionally, we expect all communications with our staff to remain professional. We do not tolerate discriminatory remarks toward our team members, including comments regarding an employee's accent or nationality." ...Aloware appears to be deluded on their high horse, the only party making remarks about accents or nationality is themselves. I would argue that "Terrible" only begins to describe this company, they deserve a spot in the history books. As of May 26, months after non-delivery, I'm still actively waiting to receive a refund.
By Mehrshad V.
Good Costumer Service, Rigoberto and Sophia are quick to respond whenever we have any problems or glitches.
By Paolo E.
In 6 months as an agent, the very few problems that I came across, were promptly solved by the support. The platform is great.
By NA
Very complicated and hard to use, also not transparent with billing, they do things i dont like, putting restrictions unless you pay for something you arent using, I had lot of issues with billing, and many bugs and glitches that never really got fixed, support saying they are working on it but dont really help...
By Leon V.
LOVE their shirts
By Florica M.
Terrible experience, stay well away from this company. Once they've taken your money, they forget all about you! Their Hubspot integration is terrible. Rigoberto and Cesar were extremely unhelpful, it's been over a month of back and forth. Would not recommend to my worst enemy.
By David
be carefuel double check and tripple check. 1) zero professional team (if they have team) 2) request full access account trial period (now they just providing HTML page view no one function not working) 3) requesting business verification before they start talk what product they selling (just said ai can call and talk without u) check it 4) be carefuel dont share your persontal business info early stage of partnership typical next level scammers (but am not sure)
By Shota C.