AllurezReviews of allurez.com

Liked the ring but service sucks. Answers email right away when buying but after purchase i sent a question about my charges and never did answer me

Ordered a ring for my wife. The band turned out to be a lot smaller than what the picture made me believe. My wife still loved it (or at least that is what she is telling me). Shipping was quick.

UPDATE - OCT 8th, 2018 Just a few minutes after posting the original review (see below), Allurez contacted me by phone and email (after ignoring my emails for months). They refunded me USD 300 in the end. I am not unhappy with this amount, it is just a pity that this has not happened before. Apparently, they have a great interest in removing all negative reviews. ------------------------------------------------------------------------------------------ ORIGINAL REVIEW - OCT 5th, 2018 I ordered an engagement ring with 18k rose gold and a 0.71 ct heart diamond for more than USD 2000. It took more than 5 weeks until the ring was shipped even though I was told that the ring would be shipped within 10 to 14 business days, but that was not the main issue. The ring I received came with a totally different diamond than the one I ordered. The diamond I received was not only 0.09 ct lighter (according to the GIA report that came with the diamond), but also had less appealing proportions. According to the at that time current Rapaport Diamond Report (the industry standard for the pricing of diamonds), the diamond I received is valued USD 374.64 less than the diamond I ordered. I never received any refund for that, Allurez is ignoring my claim since months. Also, during the manufacturing process, I was never told that my diamond is no longer avaialble and to choose another one.

I saw a gorgeous ring that had everything I wanted and placed my order in rose gold. It took a VERY long time for them to make it and when I finally received it, it looked terrible. Not like the ring they had pictured more like a cheap imitation. It was missing a lot of the fine detail that was clear in their photos but was missing on the ring I got. The ring they advertised also had elegant rounded prongs(not like standard prongs) with a round cradle inside it for the diamond to sit on. The ring I received had particularly large, bulky standard type prongs that looked terrible. they even overpowered a 2 carat stone and there was no cradle as advertised. The detail work that was there was sloppy. On top of everything there was even a patch of white on the rose gold ring. They couldn't even take the care to make sure the whole ring was rose gold as its supposed to be. When I contacted them about it they didn't even clearly read my e-mails and would only address one out of multiple details on each message. All their responses were argumentative and said things like maybe I wasn't looking at it in the right lighting and that there other customers appreciate the changes they made from the advertised designs, saying that I should just be happy. I was then told that they Photoshop their images to make them look better. That would be great except they outright added details that apparently don't exist on the ring they actually sell. The only thing they had to say is that I could send the ring back to them(at my expense) and they could see what they could do but saying the ring they sent was as they intended. They then said they could make the prongs thinner if that's what I really wanted. The problem is that the prongs were outright of a different style/design than what they sent not just "thicker" and it also had a cradle that was missing outright. Not to mention the other missing detail work and the patch of white they wouldn't even address. They messed up. Sent something that was different than advertised and act like I'm crazy for actually wanted to get what they advertise. Even though they messed up, I have to pay to send it back and if I want to return it they also deduct the original shipping cost, even though shipping is supposed to be free. For those of you who actually got what you were expecting that's great for you, problem is that you obviously can't always expect what is advertised from these people, and when they do mess up, they will not take responsibility. I eventually filed a PayPal dispute when it became clear these people would not handle this properly. **** I am updating this review to 3 stars because they did eventually agree to take the ring back for a full refund and paid return shipping. They also offered a store credit. Note: Paypal was not able to process the claim because of the claim that the item was a custom order.

Allurez advertised 2 day delivery..my order took 5 days to process..if I knew that I would have chosen a different options for Christmas..by the time I was told when it was to be shipped it was too late for Christmas..I received it on Tuesday after Christmas..my wife really loved the piece but I did not like the feeling that that they would rather make a sales then tell me the processing would delay shipment.

Ordered a ring for my anniversary, and wired the money through the next day. But THREE WEEKS after, the order was still "InProcess". Called a bunch of times and each time I was told it takes time for the money to get through to them. I don't believe any ACH clearing takes that long. Finally I sent an email to their customer service, and wrote a couple of bad reviews for them. Next morning, the manager called and helped to resolve the issue rather swiftly, considering the online reviews. Apparently my bank did not give them my name when they wired the money over, so they did not know for which order to apply the money. I have since updated this review, although I still have my reservations.