AlltentsReviews of alltents.com

Fast Service and Delivery. Product looks just like the images on the web-site. Absolutely Satisfied.

The 10x20 aluminum popup tent quality is amazing. Your service desk was very helpful in quickly getting the correct packages shipped to my house. Next time I need a tent, Alltents will be the first place I look.

I sent an email today about missing parts. This is the second time we have been delayed in putting the garage tent up.

The tent legs are not as sturdy as I expected. In fact, one of them came with a bend/buckle in it that made it really difficult to set up and take down. The whole frame is compromised because of this weakness. The bend/buckle did not happen in shipping because the outside box was not damaged in any way. I did not have time to do a test run with setting it up before I had to use it for the first time at an event. I couldn't send it back because I had to use it. The 10 x 10 canopy and frame that I purchased from Walmart was sturdier with stronger legs and it lasted for many years. On a positive note, I love the cream/canvas color, and the canopy and sidewall completely kept the rain out during an unexpected storm.

I ordered the tent over a week ago. I'm in NJ and it's raining. Tomorrow I have a Father's Day event. Everything has been ruined, including putting up the tent and decorating. It's a lie that they deliver in 3 days. I'm disappointed to have bought from this company.

DO NOT BUY FROM THIS COMPANY. I spent over $1,700 on a tent from All Tents — paid extra for reinforcement — and the thing collapsed the first time I used it. Not in a storm, not in high winds — just a regular day. It was set up for my son's graduation party and by the next morning, it was on the ground, completely bent and unusable. The metal was thin, weak, and cheap, even though I paid extra for it to be stronger. I called them immediately on June 7th, left voicemails clearly asking for a refund — and heard nothing back. Total silence for 5 days, and then suddenly today, June 12th, they reply and tell me I'm “outside the 30-day return window.” That’s not even true, I ordered it on May 12th, it was delivered on the 21st, and it I used it for the first time on June 6 and it collapsed the next day on June 7th. I truly believe they ignored me on purpose because I said in my first voicemail on June 7th that I was requesting a refund. I’ve never felt so ripped off. This was supposed to be a quality product, it was expensive and it lasted less than 24 hours. And now I’m just being shrugged off. If you're considering buying from this company, don’t. They don’t stand behind their products, they don’t care once they have your money, and they’ll hide behind policies even when the product clearly fails on first use. I will never buy from All Tents again.

answered my detailed questions. assisted with delivery issues, and offered replacements for possible problem parts

The 20 x 40 tent seems really nice. It goes up easily with 6 people or more. The only downside is the packaging. The boxes are flimsy and fell apart in shipping. This caused two of the five boxes to be delayed at FEDEX for 5 days while they were re-boxed and rerouted. All parts did arrive finally.