Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
221 reviews
AlltentsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Need a Party Tent, Storage Tent, Portable Garage or Popup Gazebo? Alltents is Your Partner in Tents ✔ Huge selection✔ Durable materials ✔ Fast delivery – online tracking ✔ Experts on hand to take your call ✔ All spare parts stocked for 10+ years ✔ Curbside delivery Discover our huge selection
Alltents (alltents.com) has 221 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 16 reviews with 4 stars · Clear filters
Packages arrived at two separate times with only one tracking number. Called and it was handled well. Overall delivery time was satisfactory.
By Dan
Response from Alltents· Oct 5, 2026
We appreciate your feedback and are glad our team resolved the separate deliveries smoothly for you. Thank you for your review.
Seems lime a great product. Some of the longer poles have dents in them but I am sure that is common in shipping.. maybe to better improve and prevent damage, make durable changes for shipping.
By customer
Response from Alltents· Sep 29, 2026
We appreciate your feedback regarding the shipping condition of the poles. We are actively looking into more durable packaging solutions to prevent such damage in transit.
Their follow up is great. They kept me in the loop along the way nicely.
By customer
Response from Alltents· Sep 22, 2026
We're glad to hear our communication kept you well-informed throughout the process. Thank you for your positive feedback!
The frame arrived missing one of the screws that holds the frame together. I was very happy that it showed up just before we were leaving for a week long trip with the family. Got to the campsite starting setting it up and found one of the arms had no screw holding it. This was Saturday. Waited till Monday contacted the company hoping that they might be able to drop a screw or 2 in an envelope so we might salvage the rest of the week. Was told I would have to submit a warranty claim by email. Having been told this for a screw and if you’re thinking why didn’t I just get one, it’s because they are a specialty screw.
By customerJohn W.
Response from Alltents· Sep 1, 2026
We appreciate you taking the time to share your experience with the missing screw. We understand how frustrating it must have been to discover this issue right before your family trip, especially with a specialized part. We are reviewing our quality control processes to prevent similar oversights. We value your feedback as it helps us improve.
Got everything quickly. Only 3 pipes had minor damage that only took me maybe 10 minutes including time to go find the right tool; channel lock pliers worked for me.
By Gerald B.
Response from Alltents· Jul 8, 2026
We're glad to hear your order arrived quickly! We appreciate you letting us know about the minor pipe damage and your resourcefulness in resolving it. We are always working to improve our packaging.
Instructions The instructions need to be marked with some kind of system. We ended up putting different colored tape on each part and marking which color went where in the instructions to be able to identify which part goes where. Other than having some confusion with assembly, it worked great!
By customer
Response from Alltents· Jul 8, 2026
We appreciate you sharing your experience with us. We understand how frustrating it can be when assembly instructions aren't as clear as they should be, and we truly value your creative solution with the colored tape. Your feedback about improving our instruction system is incredibly helpful, and we will certainly be looking into ways to make this process smoother for our customers. We're glad to hear that, despite the initial confusion, the product is working great for you!
Very prompt shipment and a good quality tent. The volunteers who set it up were accustomed to having some pieces fit together by tension and not so many screws and wing nuts. It took them longer than anticipated. But very pleased once it was up! One of our event attendees asked where we got it, so we’ve passed your info to another potential customer!
By Friends of H.
Response from Alltents· Jun 24, 2026
We're so glad to hear you're pleased with the tent and its quality! We appreciate your feedback regarding the setup time and will consider it for future improvements. Thank you for sharing our information; we truly appreciate your support.
Good service team that was able to quickly get a tent out after fedex repackaged and damaged origional order. Wish packaging was a little more substantial to avoid damage during shipment.
By Frank B.
Response from Alltents· Jun 24, 2026
We're glad our service team could quickly resolve the issue with your tent. We appreciate your feedback regarding the packaging; we are always looking for ways to improve our shipping.
