Refused to cancel an order and lied about it having already shipped.
The company lied that an order had already been shipped to refuse a cancellation request made within a few minutes of the original purchase. I had ordered the wrong item and realized it just after submitting the order. I immediately ordered the correct item and sent a request for cancellation of the incorrect order. The response was first to offer to correct the order, but as I had already ordered the replacement item, I again explained this and asked for the refund. They responded saying the order had already been shipped, even though the tracking information showed this to have been untrue.
By Karen Scott T.


