Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,401 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,401 approved reviews, newest moderated first
The customer service is outstanding. And, my orders are always delivered in a very timely manner.
By Glennda N.
Response from Allivet· May 29, 2024
Wow! Your kind words truly made our day! Thank you for taking the time to share your positive experience with us.
Allivet is always on time with reorder and has good prices. They carry items that others don't. When my cat died and I didn't need my autoship order that I received several weeks prior. They were very kind and refunded me BEFORE I shipped the items back. This trust in me shipping the items back was surprising and impressive. Of course, I did ship them back right away!
By GW
Response from Allivet· May 29, 2024
Wow! It's customers like you who make what we do so rewarding. Thank you for your support and for sharing your positive experience. We appreciate you for choosing us as your Ally in Pet Pharmacy Care. Surrounding you with gentleness during this difficult time.
I put a product on automatic renewal thst originally ordered on the 14 th to receive by the 21 st . The following month Allivet ordered in on the third without confirming first . I let it go but this month they ordered it without permission on the 1st . All I got was a text saying thank you for your order . I called customer service and representative sent a complaint up the chain for at this rate I’ll be be twice a month . Could not get hold of the upper level rep who left a message with no contact info . So pissed
By patty
Hi!! I had a great experience . My new go to for my dogs prescription needs! Thank you so much for the great experience! Sasha's mom
By Tracy
Response from Allivet· May 29, 2024
Your satisfaction is our top priority, and we're thrilled that we could meet and hopefully exceed your expectations. Your support makes us feel even stronger in our commitment to provide excellent service.
I am extremely satisfied with Allivet. Their customer service is wonderful, their allergy medicine is a lot less costly than other competitors, and their shipping speed is very quick.
By Sandy G.
Response from Allivet· May 29, 2024
We're touched by your heartfelt review! Thank you for taking the time to share your experience with us.
I had a problem with an invoice and your customer service rep fixed the problem and went above and beyond.
By Debbie
Response from Allivet· May 29, 2024
Thank you for your fantastic review! We're thrilled to be your trusted Ally in Pet Pharmacy Care and look forward to continuing as your pet pharmacy of choice.
Great communication and prompt shipping
By Jody H.
Response from Allivet· May 29, 2024
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care
You stopped carrying my dogs medicine Niacinamide 500mg. You should have your system, "say out of stock" instead of "stopped". Plus I ordered the reshipment of Doxycycline Hyclate 100mg qty 30 that shipped April 24, 2024 and I did not receive it until May 3, 2024.. I had to call in to get more shipped to me because I needed it right away.
By APRIL D.
