AllegiantReviews of allegiantair.com

AMAZING! Had so much fun! It was cheap, but good quality! Diego was the best pilot! Amazing view. They gave us free food when my brother threw up and cleaned it all. Nice bathrooms. super safe and fun! Totally recommend!!! 5 stars.

Awful awful experience with this company that clearly offers lower prices to be able to scam you in every way they can after. My wife and 10 month old baby who can’t even walk just got denied on a flight due to them not believing my baby was under 24 months! My grandmother passed away, my wife and baby were in Destin for vacation, I flies up to be with family and go to funeral and bought my wife and baby a ticket from Destin. They are now there and not able to come to funeral because Mike the manager and Michelle were trying to make them pay a full price 250 bucks for an adult seat she couldn’t even sit in! Scammers, heartless people at the desk, and unfortunately they are doing what they were taught to do by this horrendous airline. Pay the extra money get a great experience with a real airline please.

My family and I recently flew round-trip with Allegiant from Norfolk (ORF) to Cincinnati (CVG), and it was one of the most frustrating travel experiences we’ve had—with a 10-month-old and a 4-year-old in tow. We received our booking confirmation on May 8th, which clearly listed our baby as “Infant on Lap.” Our outbound flight was on June 16th. At check-in, we noticed that "Infant on Lap" was missing from the boarding pass. We brought it up immediately to the agent, who assured us everything was fine and we were “good to go.” But once onboard, the flight crew grilled us in front of other passengers, saying the baby wasn't in the system. We were confused, embarrassed, and delayed—despite doing everything by the book. Our return flight on June 23rd was worse. Allegiant staff confirmed our daughter had flown with us, yet refused to let her board unless we either showed her birth certificate (which was never requested before) or bought a full-price ticket. This policy makes no sense—and the contradiction was never explained. I submitted a formal complaint on June 25, got no response, followed up by phone on July 9, and was treated disrespectfully by a rude call center agent who ended the call mid-conversation. After a second written follow-up, I received a generic response on July 15 denying a refund and failing to acknowledge their internal failures. We’ve been regular Allegiant customers, but after how we were treated—and the complete lack of accountability—we are extremely hesitant to ever fly with them again. If you're flying with children, especially infants, be warned: Allegiant’s policies are inconsistently enforced, poorly communicated, and you will bear the burden for their mistakes.

BOBBY in customer service for Allegiant Airlines is the most professional, polite, kindest person. Thank you so much for your help.

Hello, my wife and i have been flying Allegiant for around 5 years to see my brother in Myrtle beach, SC. This past week, on June 27, we had a flight to go out of Albany NY. now, i understand that the flight had to be cancelled due to weather, that i appreciate. we all were told to exit plane and that if we would like to we would need to book another flight next day. we did and that was perfect. So we arrived at my brothers June 28 and i put my phone away at his place because im on vacation. on July 1 i had a phone call and i noticed that i had a credit from Allegiant for the whole flight i purchased. they cancelled my return flight!!!. why?!!! so i had to rebook a return flight for July 7. same flight mind you. had to purchase tickets for my wife and i . Additional cost. the net of the refund and the tickets i had to purchase put me $400 in the hole. My big beef here is why did they cancel the return flight 6 days ahead????? customer service was unhelpful saying that i must have cancelled it. why would i????

I'm a veteran and was on my way back to Wisconsin for Memorial Day weekend. For a veteran's Meetup. I have a service dog for a heart condition. In any case they randomly denied my flight now this is uniquely interesting. Because there was three ways she was qualified to go they have a program called honor flights for veterans which she's qualified to go as just a animal in which no paperwork is required and if she can just accompany me. But instead the flight was delayed and they made me wait until everybody was there and then said I was no longer allowed to fly but we did until we were boarding until they booted me off the flight. It was incredibly unprofessional a lot of the people that were waiting with me we're visibly upset actually even more so than myself and we're absolutely disgusted with the airline. But that's what you expect from Allegiant Airlines. They come up with some random thing as to why my service dog couldn't fly yet every other dog can fly that is not service dog or service dog related. Just a note all the paperwork was filed previously they did not notify me 10 days in advance as required by regulation and they just skipped all practical regulations and their own policy and just pretty much told me to pack sand. But they did it very publicly and now it's on all the veteran channels

Horrible rude flight attendant. when ordering and paying extra for seats with leg room buyer beware. Dont pay extra for exit row we are in one now and it’s more cramped than a regular seat even though we specified exit row. I have a sprained foot and the exit row with more leg room is empty but they would not let us move. Zero

I asked if I could use the bathroom right after I was seated, while the door was still open. I was told no. I have a medical condition that causes me to not be able to hold it for long periods of time. I needed to pee I was seated in the second row of the plane.. 2.5 second walk to the bathroom 45 seconds needed to handle business anther 2.5 seconds to my seat after business was done.. totaling 50 seconds.. ( yeah I’d didn’t wash my hands for the sake of everyone on the plane, who wanted to take off, but I did bring and use hand sanitizer after I seated again) I paid for premium seating… after taxing the run way for 40 MIN I couldn’t hold it anymore and I got up to use the bathroom. I timed it.. 46 seconds from the time I stood up to the time I was seated again.. beat expectations by 4 seconds… quick time!! The flight attendant decided to get on the intercoms and tell the whole plane it was my fault we weren’t taking off.. even though we have been sitting on the runway at the time for almost 40 min. And I needed less than a min. I made sure to stand up and tell the whole plane I asked before the door was closed. This is how they treat the premium paying passengers .. don’t fly with this trashy outfit.. you probably get treated better on spirit. We are the paying customers! With out us you don’t fly! Every airline needs to figure these things out. People need to speech out more about there experiences flying cause the industry as a whole in the United States is trash.