ALIGNERCOReviews of alignerco.com

246 W Old Country Road, Unit 4, Hicksville, New York

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The Fair Hearing score

4.4/ 5

Great

5,167 reviews

ALIGNERCO4.4Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About ALIGNERCO

ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.

ALIGNERCO (alignerco.com) has 5,167 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: alignerco.com
Website: alignerco.com
Category: Dental Services
Location: Hicksville, New York
Listed on The Fair Hearing: 2026

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Jun 22, 2024

Buyer Beware!

I was interested in getting aligners and saw that AlignerCo had a good rating. I went on a chat and asked various questions about their company. I specifically asked that if I registered and paid that day, could I get a full refund if I was not happy with what my projected outcome (smile) would look like? I was told yes. It wasn't until after I paid that they sent a questionnaire inquiring about crowns, baby teeth, implants, etc. It went on to say that it might not be appropriate if you have a primary (baby) tooth or crown and that I should get the approval of my dentist. I have both a crown and a baby tooth. My dentist said that I would not be a good candidate for this and suggested that I do aligners with an orthodontist who could see me in person. I had her write up a letter stating this and sent it to customer service, requesting the refund that they had promised and that I had in writing. I had to call multiple times and was told that they would not give me a refund. After many conversations, email exchanges, and being told many times that the manager was not it that day, I finally told them that I would go to the Attorney General and the Better Business Bureau and file a complaint. I was then offered only a partial refund. If you are looking into this company, know that they do a hard sell. Also, ask to see the questionnaire before you make the payment to make sure this is the right product for you. Finally, if you are going to finance your aligners with Affirm, know that once you have signed the contract with Affirm, it is nearly impossible to get a refund.

By Suzy

Response from ALIGNERCO· Feb 11, 2025

Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right. Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you. Looking forward to assisting you and getting you back on track with your treatment!