ALIGNERCOReviews of alignerco.com

Great Service, overall good experience, Especially Harry Smith he helped me a lot, just small suggestion if they can have outlets in the big cities like Vancouver would be even more great.

This is A SCAM I NEVER RECEIVED TREATMENT! Paid my money and they kept saying we're waiting on the impressions. Then a few days later, they tell me I have to go to where I dropped the impressions off and ask them what they did with them. Then they say will send you out other impression kit then a few days later they contact me again. What size did you need again? Then the next day they contact me again what was your address again? They didn't have any problem getting my address when they took my credit card because they had to have it in order to put my charge through. They promised me $100 refund if I went ahead and went through with the treatment, they would send out the impressions and give me $100 refund. I never received $100 refund or the impression kit. Now they want to give me a $200 refund and send me the impressions right now. This company is the biggest hoax ever. Don't give them any of your money. THEY RIP PEOPLE OFF! If they succeed call your bank and file a dispute!

So far my experience has been great. Aaron was great to work with on my impressions. I’m looking forward to getting my teeth realigned and looking great.

The customer service is terrible, and their services are extremely slow and poor. It’s been a whole year, and I’m still waiting for my product to arrive. They even refused to refund my money. I do not recommend them at all. This is a company that does not value its customers — just marketing with no real service.

I just took my impressions and Aaron was very very helpful. At first I started to feel like the process was going no where now I am hopeful to get my impressions to start working on my journey to a better smile!!

Did a thorough zoom call and finished the process of getting impressions

It was ok, it was hard holdibg the tray in my mouth but the call helped a bit. I bit it wrong but yeah

* AS YOU CAN SEE FROM THEIR RESPONSE, they are keeping my money and I don’t even have the aligners? What company keeps almost $800 for a service not rendered? I am filing this complaint to ALIGNERCO because I am being refused a refund before treatment even started. I paid ALIGNERCO $795 on April 22nd, 2025. I did the impression kit and got my first tray on June 20th for a fit check. I was told that it was ill fitting and that I would need to go through the entire process again. On top of that, I had to start immunosuppressants for an illness. I let them know that I was no longer a candidate for aligners due to immunosuppressive medications (fungal/bacterial infection risk) and that wouldn’t be able to start my aligner journey and requested a refund. I was told that I had two options: 1. They would keep my money and I would do aligners at a later date. 2. I could transfer that credit to someone else so they could get aligners. I told them that I wanted my money back as I haven’t started treatment and did not receive a useable product so I would just like my money back. I have had to submit a claim to the BBB and Consumer Affairs due to this shady business.