ALIGNERCOReviews of alignerco.com

Very effective and efficient process and patient staff!

Very happy with the overall process, smooth and well organized !

Ray did a great job walking me through everything.

Ray Thomas was patient and extremely helpful. His explanations on how to take the impressions and visual ques were excellent. Excited to start mu journey with Alignerco!

Good experience and support. I you need help they are son kind

I wanted night time aligners for some small adjustments. Had braces as a kid and retainer afterwards but didn’t wear the retainer in my 20s. Now about 40 and teeth aren’t bad but don’t want them to get worse. I ordered and they sent the impression kit. I did the impressions (not easy btw) and sent them in. Weeks later and no word. Post office says delivered but Alignerco says post office may have lost it. Sales person calls me and tells me that not only did they find my impressions but they were approved and good to go. Let’s buy today! I agreed. No news on when the aligners were coming. I keep checking. I find out that the sales person lied to me and they did not have the aligners. Still lost. I ask them to send me another kit even though I was mad about the sales person lying. Another week goes by and nothing. I ask for a tracking number. They tell me that they found the impressions but they aren’t approved. The other ones are on the way right?? Nope. We will send the new kit. After they said they sent it about 10 days before. Now we are nearly 8 weeks into the process of getting the impression kit to even start the process to get alingers. I ask for the second time to please cancel my order because I’ve had enough. The request goes without response. Finally I had to dispute the transaction for the aligners. I had paid for them but never received them. Transaction disputed. Awful customer service and sales people that lie to you. I don’t have experience with any other companies for aligners but please don’t use this one. 9 weeks I went back and forth and they even had my money for about 5 weeks and I had no aligners.

Great experience Ray was very helpful made it quick and easy.

5 Stars – Abby is a Gem! I can't recommend AlignerCo enough, but honestly, the real standout here is Abby. From start to finish, she was an absolute joy to work with, knowledgeable, efficient, and genuinely caring. She answered all my questions with patience, walked me through every step, and made the whole process feel effortless. It's rare to find someone who's not only great at their job but also makes you feel like a priority. Abby is that person. She clearly knows her stuff, and her positive energy made what could have been a stressful experience into something I actually looked forward to. AlignerCo, if you're reading this, give Abby a raise. She's the kind of employee every company wishes they had. And to anyone considering AlignerCo, don't hesitate. The service is top notch, and with Abby on your side, you're in the best hands. Highly, highly recommend!