alice + oliviaReviews of aliceandolivia.com

Purchased a sweater online, mailed it back in pristine condition - completely untouched - and they sent me pictures of it covered in feathers & lint and refused a return. It looks like someone dropped it on a dirty floor. The customer service person who answers the phone says she is the Head of Alice + Olivia Customer Service and you can speak to no one else. Contacted CC company to dispute, but I will not buy anything from their DTC site ever again.

I was very disappointed with the blouse I bought. Original price was over $410.00. I got it on sale for about $220. When I received the blouse it was made out of very cheap fabric and the design also cheaply done. I expected a lot more quality for the price, even on sale. I'm done with ordering on line except for really trusted companies.

A complete and utter scam. The one item I ordered was not even close to wearable. When I attempted a return the same day my inferior item arrived, they said that only a 25% of purchase was available to me. I would never use this company again

Terrible customer services. Weeks later still waiting for a refund despite emails telling me the refund has been processed. Will never shop with them online again. They also added shipping protection when I had already removed it several times. Also agree to refund that and didn't.

Star — Never Ordering from Their Website Again As a longtime shopper of high-end brands, I expected better from Alice + Olivia. The fit of the clothes is wildly inconsistent, and ordering directly from their website has been more hassle than it’s worth. Returns are a nightmare — no confirmation emails, no updates, and confusing shipping logistics with items arriving from multiple locations. They claim you have 14 days to return, but by the time the rest of your order arrives, that window is closing. Worse, I used their provided FedEx return label and was told at the drop-off that the label had already been used. When I called customer service, I got a voicemail asking me to send an email instead. The Vegas store gave me a number that leads nowhere. Email support? “Give us 48 hours.” Still waiting. Still no refund. This is unacceptable for a brand charging $400+ for blouses and even more for dresses. If you can’t invest in reliable customer service, you don’t deserve premium pricing. I’m now contacting my credit card company to dispute the charge. Tip to management: Your customers have the means to shop anywhere. We don’t have time to chase down refunds

I love Alice and Olivia clothes but their website is horrible! I was going through their sale items and the site kept erroring and sending me back to the beginning. I gave up. It takes hours to try to view items on their website!

Very Disappointed with Quality and Customer Service I purchased a blouse for $400 a month ago, and I’m extremely disappointed. Within first wear the fabric started peeling, and now it has two holes! Its look like 10$ blouse from forever 21.their quality has deteriorated drastically compared with what it used to be, reached out to the company multiple times via email and phone, but their response has been unacceptable—they claim they can’t do anything about it. On top of that theirCustomer service treated me very carelessly and poorly. For such an expensive item, I expected better quality and accountability. I won’t be shopping here again and wouldn’t recommend it to anyone.

Zero the Worst customer service last night they had 30% off of sale items I was buying five items and Couldn’t check out I called today no answer call again no answer by the time I wanted to buy my item my size was gone and now they have everything 25% off where’s experience with shopping they deserve a zero