alice + oliviaReviews of aliceandolivia.com

I resent that I have to give them even 1 Star - their customer service is the WORST I’ve ever dealt with in my entire life. I ordered a mask back in April 13th... I realized that my Apple Pay still had my old address on file right when I ordered, so I called customer service immediately after ordering to update my shipping address, but they refused to. Then I asked if they can just cancel the order so that I can place a new one with my correct address, but they refused to do that as well. It is now upon June 1st and I STILL have not received the mask (Not sure if they are aware that we have been in a PANDEMIC?!). I contacted customer service again and pleaded with them to cancel my order because I’ve already purchased and received 6 other masks from other companies while I’ve been waiting for A+O’s for the past 2 months... of course, they refused. I have been an avid A+O customer, I have so many of their shoes and clothes that I’ve bought in stores, but NO MORE... I will never buy a single item ever again and boycotting the brand for life because of their terrible customer service.

Ordered two face masks early on when they were released. Face masks were supposed to ship April 15th. The date has changed six times and they refuse to refund money or speak to me with any sort of respect. I will never buy from here again. Too many good companies and clearly this company has become a gross thing from yesteryear. Now it’s clear to me why nobody likes this brand anymore.

I ordered last night from the 260 sample sale, and accidentally used apple pay without being able to imput my promo code. I immediately emailed and tried to call to reverse the order, as well as called my bank to inform them of the error. they only have customer service from 0900 to 6pm, and my purchase was after hours. I called as soon as they opened the next day and was told nothing could be done. Unfortunately I will never be shopping with this company again.