Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Albany Park is designed to be lived in, loved on, used often and enjoyed. Our comfortable curated collections and beautiful yet durable fabrics ensure quality beyond compare. Because when it comes to cozy, you should never compromise.Be comfortable. Be beautiful. Be at home.We offer high quality materials, fast & free delivery and exceptional customer service.
Albany Park (albanypark.com) has 298 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
298 approved reviews, newest moderated first
Customer service was amazing! Products came without issue and was exactly what I ordered
By Tess
Response from Albany Park· Feb 2, 2026
Thank you for the kind words. We’re so happy to hear everything arrived exactly as expected and that our customer service took great care of you. Enjoy!
We purchased a couch from Albany Park a few months ago. It is exactly what we were looking for and are very happy with it.
By Erika
Response from Albany Park· Feb 2, 2026
Thank you so much for your review! We’re thrilled to hear your couch is exactly what you were looking for and that you’re loving it.
Our sectional is awesome ! Payment plan awesome!
By Melissa
Response from Albany Park· Jan 30, 2026
Thank you so much! We’re thrilled to hear you’re loving your sectional and that the payment plan worked well for you. Enjoy your new space! 😊
Our couch took a few weeks to come in, maybe a little longer than expected but Albany Park was very communicative the whole time and kept us up to date with the status of our order. Once it arrived, assembly wasn’t too difficult. We absolutely love this couch, it’s so big and comfy and we spend a lot more time on it than we did our old couch. I looked at so many different couches, dimensions, reviews, quality, price, etc for so long and finally decided on this one. It’s been 7 months and it’s still like brand new, for sure worth the purchase
By Madison
Response from Albany Park· Jan 30, 2026
Thank you for the detailed review! We appreciate your patience with the delivery timeline and are glad our team kept you well informed. We’re thrilled to hear you’re still loving your couch months later—it’s great to know it’s been worth the wait.
We love our pit sectional!!! It's very cozy and comfy!!We had 7 teenage girls that slept on it together. It was a little tight fitting but they loved it!! I spilled some chicken soup on it yesterday and it wiped up so easily!! It seems like it's super high quality that will last us forever!!
By Kathleen
Response from Albany Park· Jan 30, 2026
Thank you so much for sharing! We’re thrilled that your pit sectional has been such a hit—from hosting a full sleepover to handling everyday spills with ease. Hearing that it feels high quality and built to last truly means a lot to us.
I was hesitant to order a sofa on line, and had been looking around for months but always came back to the Nova Pit model. I finally decided to order and I also got a chair and another ottoman. I don’t regret my decision at all. I love this sofa and so does anyone that sits on it. It is so cozy and I love the fact that I can take the covers off and wash them. My only regret was that I waited so long to order. Great product that family and friend are really enjoying. Thank you
By Eileen
Response from Albany Park· Jan 30, 2026
This made our day—thank you! We’re so glad you trusted us after all that research and that the Kova Pit has been everything you hoped for (and more). Hearing that it’s cozy, practical, and loved by everyone who sits on it is exactly what we love to hear. Thanks for choosing us!
Website was great to see all different customizations, customer service was great because I had to post pone my order until I moved into my house, and the quality is spectacular
By Bri
Response from Albany Park· Jan 30, 2026
Thank you for sharing! We’re thrilled to hear you had a great experience—from customizing on our website to working with our customer service team during your move. Knowing the quality exceeded expectations means a lot to us!
Honestly I was sent the wrong couch and the entire process to get it shipped back was a hassle on top of the time it took to wait for it. I about had a heart attack when I saw the wrong color in the box after the company dropped it off.
By Savy
Response from Albany Park· Jan 30, 2026
We sincerely apologize for the incorrect couch and the frustration caused by the return process. We understand how upsetting it must have been to receive the wrong color after waiting for delivery. Your feedback is appreciated and helps us improve. Thank you for taking the time to share this with us.
