Alaska AirlinesReviews of alaskaair.com

Alaska Airline is no help at all. Booked a trip for the wife and mother but ended up mispelling her name. They are not willing to update the name as it's passed the 24hr mark. I'll take my business elsewhere

The service Alaska Airlines provided on my recent flight from Portland, San Francisco on August 11, 2021 was truly appalling. Making passengers wait in the airport for 5 hrs 15 min for a flight that is only 1 hr 30 mins is abusive. Not only did they have hundreds of passengers waiting in the airport enduring FOUR delays on a short flight, they also made us wait on the tarmac for 30 minutes with face masks on and no ventilation on the plane. The guy seated next to me had a big plastic bag filled to the brim on his lap for the entire flight. Never once did a flight attendant ask him to stow away his bag. In Europe, airline passengers are protected by the EU Passenger Bill of Rights. I asked Alaska to reimburse my hotel because I had to stay over at SFO since the flight arrived after midnight. The customer service was terrible. They offered everyone a $75 discount on a future flight which was worthless to me since I don't plan to fly Alaska Air again. First the manger, Ronni, told me to submit a receipt for reimbursement. Then she wrote me back a few days later stating she could not issue the reimbursement because it was not a 12 hour delay. Their policy is clearly abusive to passengers. I will be reporting Alaska Air to my US Senator and House Rep. The treatment I received by Alaska was below par and I cannot in good conscience recommend them to anyone. Stay away from this trashy company.

Called them for assistance, but The customer service representative gave attitude from the very beginning of the call. They do not care about the customer satisfaction at all. At the end, they just hang up without even asking if I have other questions. Very poor customer service I have ever encountered!!

The best of the best. Clean. Kind. Safe. I will ALWAYS fly Alaska if I can.

Saver Fare reservation no Refund or Changes, Extra baggage charge I am not a happy first-time customer with the Saver Fare policy on changes, refunds, and baggage charges. Booked this reservation to catch an International flight to Thailand, This supposedly great price is similar to the Spirit Airline they advertise cheap prices but nickel and dime the customer for extra baggage cost and no option to change the dates due to Pandemic reasons. I will not recommend this airline to my friends or many social media followers. Spend time booking with an Airline that can be changed if something happens and like normal airlines that do not charge for 2 extra check-in bags.

Upon arriving at the airport with 2 minor children who were traveling, one of our bags were overwieght. After paying 30 for each bag they charge $70 for being over by 7lbs. when i asked if they could give me the courtesy of waiving the fee since we traveled so often and this never happened before, i was told if i doit for you i have to do it for everyone and the airline is loosing money"! they did offer me to take my childrens back packs and stuff some of the sneekers ect in it and they would check it for free, they can carry there snacks, laptop and tablet in there hands.. i called Customer Care and was advised no refund because they gave you an option how about the option to not take $70 from a family traveling.

Alaska cancelled our connecting flight without notice. Added hours to our layover with a 10 month old. Staff was at best completely useless, at worst insulting with their placations. Alaska must have a lot of people with an unofficial title of "Professional Useless Person" given the enormous number of hedcx employees walking around. Everything seemed to be everyone else's department. It's amazing how many employees you need to tell someone to call customer service. This used to be a great airline. Now it is my last choice.

I was stuck in Seattle for 4 hours! Pilot said we had an engine that needed maintenance,I told the guy next to me."Maintenance is what you do BEFORE a flight! Sat for an hour,switched planes,then it took 2 hours for the inept baggage crew to load the luggage,in the meantime my about $800.00 worth of Halibut sat in the sun in my cooler for 1 1/2 hrs!Along with coolers of others Alaskan crab.Connecting flight left Minneapolis for LaCrosse Wi leaving me stranded in Minneapolis.Got a room at the Intercontinental cost $204.00 Alaska Air said I would be reimbursed,or $400.00 credit on next flight,got an email stating I would receive $100.00 credit! I said "This is an insult" your agents lie and I would NEVER FLY ALASKA AIR AGAIN!!Flight 1338