Alaska AirlinesReviews of alaskaair.com

I paid extra for an exit row seat and then minutes before boarding they changed it to a normal seat, refused to refund my payment, and in the chat support they just said: "Sorry there's nothing we can do" and ended the chat. Alaska used to be my go-to for flights, but something has happened over the last year or so (the merger maybe?) and it's super disappointing. So sad to see what's happened to them!

I see alot of one star reviews 😬 but for me all good so far 👍 (my second time using)

Horrible delays and cancellations due to an IT outage and then they couldn’t find a crew to fly. I will never fly Alaska again

I got the Alaska air flight pass, for $129 a month you get a flight anywhere in Nevada Utah California Arizona. I get a code every month the flyer said no black out dates. But when I go to book everything says flight does not qualify. I called customer service to see if something was wrong and she said unfortunately it has to be direct flights and we don’t offer direct flights to Utah from lax, then I tried to book Arizona and it was $60 extra cuz and I couldn’t find any flights that were .01 which they advertise as part of the membership. I’ve called many times and no one can help, it’s a total scam. There is a class action lawsuit open. I hope the company compensates us for this.

I had to cancel a flight because of a family medical emergency and just asked for a credit, not a refund. The response I got was cold and completely lacking compassion. It’s honestly disappointing... especially from an airline that claims to care about its customers. This really changed how I feel about flying with them again.

Gepäck kann leider verspätet. Rückerstattung was mir hier zusteht wurde nach über einem Monat nicht durchgeführt. Es meldet sich keiner auf die emails. Ich habe alle Dolumente übermittelt die angefragt wurden und bekomme nun keine Antwort Rückflug mussten wir zusätzlich auch noch umgebucht werden. Hier geht wirklich alles schief....

On May 10, 2025, I received an email from Roman, in customer service, that I was to receive my refund after two billing cycles, (Even though it states in your information that it would typically be in days not months) anyway, after talking to at least 8 different customer service reps (I have names and dates) over the past three months, I still have not received my refund. (even though I had been told numerous times that it will be done by this date, or this time, and it never does come). May 10 email: "As per our telephone conversation we have raised the refund request for your previous reservation under #CIYHYG..." Why am I still waiting?

I want to share my recent experience with Alaska Airlines, which left me extremely upset and disappointed. I had a Saver Fare ticket and arrived at the airport early. There was an earlier flight with empty seats, yet I was denied boarding — not because the seats were unavailable, but because of a rigid policy. Those empty seats flew unused while I was forced to wait for my scheduled flight, which itself ended up being delayed. This treatment felt unfair, disrespectful, and completely lacking in humanity or common sense. Instead of helping a passenger and showing flexibility, Alaska Airlines chose to hide behind policy. Adding insult to injury, I was later told I could have paid $90 extra for a “same-day confirm” — which makes absolutely no sense when seats were empty anyway. Why should a customer be punished for wanting to sit on an earlier flight when it costs the company nothing? As a result, I lost hours of my time, endured unnecessary stress, and had my entire day ruined. This is not the kind of service or respect a passenger should ever experience. I fully understand that Saver Fares have restrictions, but policies applied without fairness or compassion only harm customer trust. This situation was handled poorly, wasted my time, and left me with a very negative impression of Alaska Airlines. I expect Alaska Airlines to acknowledge this mistake, offer a sincere apology, and provide material compensation for the inconvenience. At the very least, I hope the company realizes that passengers deserve more than inflexible rules — they deserve respect and basic fairness.