Alarm New EnglandReviews of alarmnewengland.com

Easy installation process and fair price.

Great response levels and services. Installation was completed quickly and exceeded expectations. All staff is friendly and customer service is exceptional.

This is the best customer service I have experienced in a long time. The only reason I rated them 4-stars and not 5-stars is because they do not proactively update your system. If they come out to the house for some reason and notice that you are a few updates behind, then they perform the updates. Even if the updates are not essential, they should probably contact each customer and inform them that an update is available and let the customer decide if they want to perform the update. Most can probably be handled without a person coming to the home.

Alarm New England has always responded to our situation in a timely and professional manner. Would highly recommend them for all your security needs.

Was completely satisfied with the experience.

Service options are straightforward and reasonably priced, excellent and very responsive customer service, and highly trained and ethical professional technician. I had a newly installed home alarm system that came with the home when I moved in. I decided to go with ANE to support local business rather than a big chain like ADT and ANE performs its central monitoring (not outsourced to a third party). The technician Adam was very meticulous with diagnosing potential issues during installation of the radio frequency monitoring system, and was working with the original installer to reset default code prior to proceeding with hardware installation and reprogramming. Everything went well, and no problem with the system so far.

Being a small family owned enterprise personal service is important to them. Any and all issues are quickly resolved by personal contact rather than using electronic means, which often frustrates customers.

We have been served by Alarm New England for more than 20 years and have always been completely satisfied. Their equipment works well; service calls, rarely needed, are prompt and courteous. Any time our alarm goes off, we get a phone call asking if everything is OK. We recommend them highly.