Alarm.comReviews of alarm.com

I have a security system put in by Hotwire Communications. They are HORRIBLE and kept me on hold forever and were slow to respond to my emails. In depseration, I reached out to Alarm.com who are part of my security system process. They responded immediately with a phone call and then a detailed message as to how they could help. Whereas Hotwire Communications eventually emailed me an attachement to figure it out myself, Kaitlin from Alarm.com was responsive and succeeded in helping me log back into my security system. She even analyzed why I had the problem. BRAVO to Alarm.com and Kaitlyn.

Useless garbage, app and website suck. Constant errors make this completely useless. I wish ADT had other options than this useless waste of space

Get any other service. Too many problems to list

I just dropped my service through Telsco because suddenly Alarm.com got on my phone and all service stopped. I think this s totally a scam and Telsco has made a terrible mistake getting these people involved.

Kaitlin was patient and listened to the issues I was having. I have been working for quite some time to get an old login off of my account so that I could connect to my new system. The dealers were dreadful and passed me back and forth like a volleyball but Kaitlin was fantastic in helping me find a solution. She even reached out to the dealers in order to help. Then she went above and beyond to send additional info and instructions, having awareness that what she was fixing was only the half the battle.

My RBM alarm was fitted in 2014 and I was happy with it and the service. RBM were taken over by ACT (Advanced Consumer Technology). A new control panel made by Alarm.com was installed. The new system is quite good but it's in need of further development. When the RBM system got a fault their monitoring centre was alerted and they would telephone me and arrange an appointment to fix it quickly. ACT don't do this. When a battery failed a few weeks after installation (not impressive) the system started bleeping every hour and I had to call ACT to get them to come out to replace it. The hourly bleeps got a bit irritating after a few days. I am surprised that the batteries weren’t all renewed when the new panel was installed. The battery problem was not serious this time because I was home when the fault occurred. But if I had been away the fault would have continued so my house could have been completely unprotected, depending on the fault. Not good. I phoned ACT and pointed this out. A rather surly and arrogant technician said "RBM must have had a lot of time on their hands". When someone presses the doorbell you have to 1.tap the Alarm.com icon, 2.tap the bell icon, 3.tap End Call, 4.tap Saved, 5.tap the top image before you can see the image of the caller on your phone’s screen. When someone presses the doorbell and I tap the icon on my phone it tells me my postcode and the date and today’s temperature range. This is of no use. Giving me redundant information instead of the iimage I need quickly is irritating. The menu tapping sequence is not intuitive but I eventually discovered this illogical process. Sometimes I get a different menu of irrelevant options. Last time the delivery person had left before I had got through the procedure. Unfortunately the image doesn’t appear on the control panel screen in the house which it should. I just get the irrelevant time, date and weather. Another obvious and irritating problem. The chime is too quiet. The volume is not adjustable. A call to ACT informed me that it had been set to maximum loudness. There are no relay contacts in the doorbell, panel or chime to operate my existing chime which has the ideal loudness. It’s in the hallway and can be heard all over the house. The Alarm.com chime needs mains power and there is no conveniently sited mains socket in the hall so the chime is in the kitchen. I cannot hear the chime when the kitchen door is closed. I phoned again and asked what could be done and the same surly, aggresive technician said I could buy an (expensive) extra chime and use a (non-existent) free socket, or carry my phone with me around the house. I have lost count of the number of icons and what they mean. I wish they would dump the obscure icons and replace them with the relevant word. When I press “live” nothing happens, I just get a greyed out image and have to tap the bell icon to see the clear image. The date and time is displayed but the lettering is light grey on dark grey in such tiny letters that I need a magnifying glass and a dark room to read them. If I press “Actions” I don’t get a menu of available actions as expected but the word “disarmed” and “cancel”. The external bell box is just a dummy so neighbours and passers-by will not be alerted to someone breaking into my home and burglars will not run away at the sound of a siren as they probably would otherwise. Also the absence of response from non-existent alarm siren could give burglars the impression that they have not been detected. Thus it offers little deterrent, possibly even encouragement to continue breaking in. Burglars will soon realise that the box is a dummy. The original RBM box was not a dummy. Losing that deterrent is a retrograde step. Burglars who get in the house may be picked up by the indoor camera but I would much rather stop them getting in, in the first place, than having a video of a thug in a hoody with mask and dark glasses that would be of no use to the police. Having broken-in, my house would then be open to anyone. I got two alerts on the PIR watching my patio door. I called ACT. They said it could be a spider walking over it and they would disable the sensor. I nervously took a chance and left the house empty for two more days. When I got home I looked for evidence of a spider and found none, but the PIR fell off the wall in my hand. Perhaps the PIR was faulty or just loose hence giving false alarms. I asked for the PIR to be upgraded to a camera PIR as it was looking at a patio door. The technician who installed it, Adrian, was polite, helpful and professional. He has now replaced all the batteries.

The young lady was very polite, professional and patient, and I appreciate that very much in a customer service representative!

Not nearly as intuitive as other systems. And any modifications require $500 visit from the company that set it up. Big mistake.