Alarm.comReviews of alarm.com

Response from Alarm.com· Sep 23, 2026

Hello Rez, Thank you for your feedback. We understand how concerning any disruption can be when it comes to your home's safety. We experienced a technical issue affecting access to the Alarm.com app and website, which our team resolved quickly. Regards, The Alarm.com Team

Response from Alarm.com· Sep 24, 2026

Hello Elsa, Thank you for sharing this with us. We can tell that you've had a frustrating experience with your service provider in resolving maintenance concerns, but we are here to help. We appreciate that you provided some additional information through Trustpilot upon our request. With this info, we've escalated your case with your service provider and are committed to connecting you with them to get things back on track. Regards, The Alarm.com Team

Response from Alarm.com· Sep 14, 2026

Hello Doug, Thank you for contacting us about the unwanted telemarketing text messages you received. We want to assure you that Alarm.com does not conduct telemarketing of any kind. Any unsolicited telemarketing calls or texts you have received that claim to be by or on behalf of Alarm.com are unauthorized and violate our policies, as described on our public website: https://www.alarm.com/legal/unsolicited-telemarketing.aspx. Alarm.com does not sell its products and services directly to consumers. Instead, we sell our solutions exclusively through a network of independent licensed security companies. These companies are not permitted to make illegal telemarketing calls or texts. Alarm.com takes its policy on unsolicited telemarketing calls very seriously, and we want to address any individuals misrepresenting that they are calling or messaging from Alarm.com or on our behalf. Please reach out to us at [email protected] to provide us with any further information about the calls or texts you received, which would be very helpful. Regards, The Alarm.com Team

Response from Alarm.com· Sep 10, 2026

Thanks so much for sharing this, Katie! We’re really happy to hear John was able to get things sorted and explain what was going on. Sounds like you’re in a great spot now, but if anything else pops up, don’t hesitate to reach out to [email protected]—we’ve got your back! Regards, The Alarm.com Team

Response from Alarm.com· Sep 8, 2026

Hello Frazier, Thank you for reaching out to us. We understand you've had a frustrating experience with your service provider, and we want to help. To clarify, Alarm.com does not bill you directly — all charges come through your service provider. That said, we're happy to act as a liaison with you and your service provider. To get started, please send your account information to [email protected], and we'll work to connect you with your provider as quickly as possible. Regards, The Alarm.com Team

Response from Alarm.com· Aug 12, 2026

Hello Steven! Thanks so much for sharing this wonderful feedback! We’re thrilled to hear that Ty was able to get your camera back up and running and provide such patient, knowledgeable, and kind support along the way. We’ll be sure to pass along your kind words to her. If you ever need anything else, please don’t hesitate to reach out! Warm Regards, The Alarm.com Team

Response from Alarm.com· Aug 7, 2026

Thanks so much for sharing this, Carol! We’re really happy to hear Kailtin and Erin were quick to get things sorted. Sounds like you’re in a great spot now, but if anything else pops up, don’t hesitate to reach out to [email protected]—we’ve got your back! Warm Regards, Erin, Kaitlin, and The Alarm.com Team

Response from Alarm.com· Aug 5, 2026

Hello Leon! Thanks for the awesome feedback! We’re so glad that Ty was able to work with you and your service provider and help get everything sorted. Let us know if you need anything else! Regards, The Alarm.com Team