Alarm.comReviews of alarm.com

This company pisses me off soon much. The cameras literally dont work, I have about 7 cameras and 2/7 work. The others load for 3 minutes then either say "timed out" or "there was a problem connecting". Now it would be common sense to think its a connection issue, but it isnt, the company sent a dude to fix it well over 10 times. Not only that, theyre trying to charge us when their cameras arent working?? We even bought internet boosters and placed them around the cameras. I also have never had a connection issue and have 900mb internet so

The customer service representative was phenomenal, so friendly and knew exactly what to trouble shoot to help me resolve my issues

I live with my elderly parents ( 88 and 86 ) and need the monitoring system for security and safety purposes, especially since I work outside the home 5 days a week.Both my parents are actively using their phones to view activities on our security cameras. Sadly, my father's phone had to be replaced and I was having difficulty downloading the app Thankfully, Andi S. From their Belleville location, patiently took the time to walk my father through the steps necessary to get him up and running. She did this in person too! Thank you Andi for your great customer service, as always.

Erin went above and beyond. Thank you!

They took care of the problem, very professional, nice, and understood what I needed and took immediate action.

We use the Alarm.com app daily as we're constantly in and out of our building on Fulton Industrial. The system makes it easy to monitor and control access remotely, which is a huge help for our team. Real-time alerts, smooth automation, and reliable performance make the experience solid. Alarm.com is doing a great job keeping security simple, smart, and efficient.

Alarm.com Apple TV App Review - ⭐⭐ (2/5 stars) Great Products, Disappointing App Experience It's a shame that Alarm.com, despite having excellent security products, delivers apps that fall short on all levels. The Apple TV app is a perfect example of this disconnect. The Four-Camera Limitation Problem If you only have four cameras, you'll be fine. But the moment you expand beyond that, the app becomes frustratingly inadequate. With eight cameras in my setup, I can only view four at a time on the main screen. To see my second-floor cameras, I have to wait 10-30 seconds for the display to cycle through to the next set. Real-World Impact This limitation isn't just inconvenient—it's potentially dangerous. In an emergency situation, when you need to quickly scan all your cameras to identify an issue, you're forced to wait through multiple cycles. By the time you locate the problem camera, whatever triggered your concern could be long gone. Simple Fix, No Action The solution seems straightforward: provide settings to display all cameras simultaneously on a large TV screen, or at minimum, add a quick button to advance between camera groups. This basic functionality would transform the user experience, yet Alarm.com continues to ignore this obvious improvement. The Bigger Picture I was considering adding four more cameras to my system, but this app limitation pushed me toward Nest instead—they understand that users need to see all their cameras efficiently. While Alarm.com's hardware is solid, their software doesn't give you the tools to fully utilize your investment. Customer Support Concerns Unfortunately, technical support doesn't help matters. Extended hold times and callback delays of two days make getting assistance a frustrating ordeal. Bottom Line Alarm.com makes genuinely good security products, but their Apple TV app severely limits your ability to use them effectively. Until they address these basic usability issues, users with multiple cameras should look elsewhere for a complete security solution.

Have them through HTC cameras only last for a year if you are lucky. The 35$ camera I bought 3 years ago off of amazon are working great. But got 2 of these through HTC, whom also monitors cameras and they will not replace even though I pay them monthly for the cameras.