Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
571 reviews
Alan MedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alan Meds is on a mission to help individuals achieve their wellness goals through personalized care.As a technology-driven company, we connect you with a team of expert healthcare professionals dedicated to supporting your weight management journey. Our high-quality, state-licensed doctors specialize in weight management, offering personalized treatment at an affordable monthly price.With customized, comprehensive plans, we’re here to support your unique health journey, helping you look and feel your best. Backed by exceptional customer support, Alan Meds is with you every step of the way.
Alan Meds (alanmeds.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
571 approved reviews, newest moderated first
Mary Jane with Alan Meds helped resolve my issue quickly and professionally!
By S P.
Response from Alan Meds· Apr 9, 2025
Hi there, Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
I had the most helpful & informative agent MaryJane. She not only cleared up some confusion but also was able to advise me on ways to get more bang for my buck on future orders. Many thanks Mary Jane!
By Cindy D.
Response from Alan Meds· Mar 29, 2025
Hi Cindy, We love hearing this! Maryjane is truly amazing, and we’re thrilled she could assist you. Thank you for being a valued member of the Alan Health community!
Maryjane has come to the rescue for us as we navigate our weight loss journey through the recent FDA changes. We have seen great success using the Alan Med product and needed the reassurance we received from Mary Jane and another diligent staff member who left me a voice message after hours, reassuring me that my order was correct and my weight loss journey is safe. This level of customer service is not the norm and the team at Alan Meds truly stepped up! IMPRESSIVE!
By Linda K.
Response from Alan Meds· Mar 29, 2025
Hello Linda, Thank you so much for your kind words! We're thrilled to hear that Maryjane and our team could provide the reassurance and support you needed. Your success means everything to us, and we’re honored to be part of your journey. We appreciate you choosing Alan Health!
Mary Jane made me feel understood and listened to. She made me also feel that RO is a great choice for me. I have come very far in my weight-loss so far and Mochi Health is encountering huge obstacles with their pharmacy standards and have basically been shut down. Dealing with a reputable company with high standards is important. Thank you Mary Jane for listening and rescuing me so I can continue with my weight loss journey!
By Lana
Response from Alan Meds· Mar 27, 2025
Hello Lana, Thank you so much for your kind words! We’re thrilled to hear that MaryJane made you feel supported and understood — she’s truly amazing. We’re honored to be part of your journey and are committed to providing the reliable care you deserve. Keep up the great work — we’re cheering you on every step of the way! 💪
Very professional and helpful in every way! I came to Alanmeds because they ANSWER TH PHONE! I stayed with them because they help you every step of the way! Thank you Mary Jane and everyone there for your help! But when it came time to fill the order the doctor rejected it because it didn't have a blood panel which was never requested until they got my order! I can't afford that blood work and they won't request it from my insurance! This is fine print bullshit!
By Mary G.
Response from Alan Meds· Mar 27, 2025
Hi Mary, Thank you so much for your kind words about our team, especially MaryJane — we’re so glad you felt supported and well taken care of. We’re sorry to hear about the frustration with the lab work requirement. Our goal is always to be as clear and transparent as possible, and we truly appreciate your feedback so we can keep improving. Please don’t hesitate to reach out — we’d love to see if there’s any way we can further assist.
My experience with Alan Meds has been very positive. As they were getting down to the wire on not being able to provide some of the compound medication’s, I worked with one of their reps, Mayra Tejada, and she was amazing. She was helping me to try to stay aboard as cost-effectively as possible so I could continue my weight loss journey. And she has also provided me with information about future products that I can try once the is stopped. I truly felt that she had my best well-being in mind, and was trying to help me maintain my program without it being a heavy financial hit. She was awesome and I am glad that she was my representative.
By Debby
Response from Alan Meds· Mar 27, 2025
Hello Debby, Thank you so much for your thoughtful review! We’re thrilled to hear that Mayra was able to support you with care and compassion during a challenging time. She truly goes above and beyond for our members, and we’re so glad she made you feel heard and supported. We’re proud to be part of your journey and are here for you every step of the way!
The only reason I continue to use Alan Meds is because of the personal touch of Lisa Thomas the wellness manager. I’m able to get a direct line into her so she can answer my questions, help with any issues, and explain things to me. She’s gone above and beyond and is the reason I’ve stayed with Alan Meds. Thank you!
By Margaret
Response from Alan Meds· Mar 27, 2025
Hello Margaret, Thank you so much for your kind words! We’re lucky to have Lisa on our team — her dedication and personal touch truly make a difference. We’re so glad she’s been there to support you and that you’ve had such a positive experience. We appreciate you being part of the Alan Meds family!
I was blown away by the responsiveness and genuine care I received when I called for information. Mary Jane was knowledgeable and very helpful. She answered my questions and when I had an issue, immediately worked to help rectify it. I highly recommend the service.
By HY
Response from Alan Meds· Mar 24, 2025
Hello, Thank you for sharing this wonderful feedback! We’re so glad MaryJane could provide such prompt and caring support. It means a lot to hear how helpful and knowledgeable she was—your recommendation truly means the world to us!
