Alanita TravelReviews of alanitatravel.com

They are one of the worst agencies to book your tickets. Please never use them.. The cancellation was an ordeal. they want to do a zelle payment for cancellation and i have never been asked to do that. Need the entire community to boycott this agency.

They are a terrible travel agency. You are better off booking somewhere else. There is a long wait to get to just a receptionist who then arranges a call back. This call back from a travel agent takes forever and usually I have had to wait 2-3 hours too despite being told to expect a response in 10 minutes. the booking process is also terrible. Their agents often cannot see the fares we see in other websites and dont offer all the best options. They are unable to explain the ticket cancellation or rebooking details clearly and do not assist you in any meaningful way. I was told to check multiple rules (like long transit layover times needing a Shengen visa or not) with the airline directly. If I have to find out all the information, that defeats the purpose of booking with a travel agent. Overall, I will never be booking with them again.

They never followed up. Very bad service. you call ten times, no replies

I never seen this kinda worst service in last 15 years of travel experience. The agents who doesn't have knowledge about anything, and even their manger.. OMG.. the worst service YOU BETTER GO WITH SOMEBODY OR BOOK BY YOURSELF!!!!

worst travel company, dont ever book tickets with this company, their customer service worst and they are rude.

I can give Zero Stars for the travel Agency. Customer Support is worst , Please Try to avoid booking with this travel agency

There are multiple charges on refunds. Alanita charged 375$ and airlines charged 366$ for a single ticket where the ticket cost is $800. Not sure why alanita has to charge $375 along with airline cancellation charges which is total of (741$). Never go with these fraud companies who promised us getting back total refund and added travel insurance while booking which is useless. They made us pay zelle for the amount of $375 which is illegal which we didn't realize earlier. Never ever go with them.

IT was my worst experience ever. Please never go through them it will be Better to go direct to Airlines. Because of family emergency i had to book ticket with them. First i booked my wife and son one way ticket which was around $1600 i was never told that i was refundable even when i asked after two days i have to change itenary to return and booked for six people for round trip. i was tired of taking to them and 4 hours in conversation and over price they told me my card was declined, i told them i will call them back in in couple of hours. when i checked my account they already withdrew $2800 for my wife and son.For same flight and same seat they chager me $2800 after couple of hours of argument they told me they would return my money but will take 5 days and my wife had to leave in 2 days. long story short at the end i end up paying 4400 for one adult and infant. They are RIP OFF NEVER GO TO THEM. Very horrible and fustrated. I Might feel it was my mistake but that close dates i didnt have enough options.