Akool IncReviews of akool.com

Response from Akool Inc· Apr 19, 2026

Dear customer, Please make sure our platform has the feature you are looking for before making a purchase! But no worries, please contact our customer service at [email protected], and they are required to reply with 72 hours and provide refunds in most situations. Thank you for your understanding! Best regards, Akool Team

Response from Akool Inc· Apr 19, 2026

Dear customer, If you have plan selection questions, please contact our customer service at [email protected], and they are required to reply with 72 hours. Thank you for your understanding! Best regards, Akool Team

Response from Akool Inc· Apr 19, 2026

Dear customer, Cancel subscription can be found at account->billing>subscription. If you have difficulties finding it, please contact our customer service at [email protected], and they are required to reply with 72 hours and provide refunds in most situations. Thank you for your understanding! Best regards, Akool Team

Response from Akool Inc· Feb 24, 2025

We’re really sorry to hear about your experience. We want to make this right for you. The number of credits used per video can depend on factors like resolution, duration, and processing complexity. That said, we’d love to take a closer look at your usage and see how we can help. To make up for the inconvenience, we'd be happy to offer you some free credits so you can continue using our service without interruption. Please reach out to our support team at [email protected] so we can add the credits to your account and ensure you have the best experience possible. We truly appreciate your feedback and your patience!

Response from Akool Inc· Feb 24, 2025

We’re sorry to hear about your frustration with the billing experience. Transparency is very important to us, and we appreciate your feedback. We’d love to assist you in resolving this issue. Please reach out to our support team at [email protected], and we’ll be happy to review your case and ensure you have the best possible experience. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right!

Response from Akool Inc· May 22, 2025

Thank you for your feedback.We’re sorry to hear that your experience did not meet expectations, and we appreciate you taking the time to share it with us. Regarding your concern about fake reviews, we want to clarify that all reviews on Trustpilot are independent and genuine, including the ones about Akool. We respect and support Trustpilot’s commitment to transparency and authenticity. We understand your concern about pricing and would love the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’re happy to provide free credits should you wish to give our platform another try.