AJ MadisonReviews of ajmadison.com

Ordered $4200 of high end washer dryer. I discovered there is an installation kit for LG flatter venting. Attempted to contact AJ Madison for this kit. Zero response to request for info on the kit, or request to cancel The machines were delivered. None of the issues with installation kits required or installation services were addressed. This Internet retailer used delayed response and deflection via boilerplate emails to achieve their delivery drop; precisely what I called so many times to avoid; now I have appliances in a garage, uninstalled, no installation kit, and no recourse against AJ Madison

Do not order from AJ Madison. We have purchased 3 different items from them over the past 6 years but no longer. Ordered microwave but it was delivered 10 days later than projected date. We had an event so had to buy another microwave locally but they wanted to charge us $700 fee to return the unopened box. Now stuck with an extra appliance due to their incompetence.

I purchased appliances with the additional 5 year warranty from AJ Madison in 2021. The over the range microwave handle broke last year and I was told by the warranty company, New Leaf, that the handle is cosmetic and not covered. Last month the handle totally broke off. The microwave won’t open without the handle, rendering the appliance unusable. The warranty company continued to state that the handle is cosmetic and not covered. The microwave door has to be taken apart to fix the handle. I consider that dangerous to do myself. I contacted AJ Madison and they contacted the warranty company, who told them the appliance was not covered. AJ Madison sent me a “wipe our hands of the situation” letter and have ignored my continued correspondence. My advice is to steer clear of AJ Madison. Appliances are an investment, and if the company will not stand behind their products, they cannot be considered trustworthy.

I would never recommend this company to do anything whatsoever. You are not saving any money by buying their "cheaper" appliances. They will drain you of your time and money trying to get them to do what you originally paid for. It's been 5 months after ordering full set of appliances, The range still hasn't been replaced since it arrived damaged, and the microwave is the same. The dishwasher door doesn't close properly and water accumulates in the basin causing a moldy smell. The refusal of the AJ Madison to promptly fix these thing is unacceptable. Their reliance on AM trucking home installation who does a poor job is also a problem.

Ordered an LG washer/dryer. After paying for it (credit card not good enough, needed to send picture of both sides and photo ID) i was told it couldn’t be sent to my address or the nearest town to me. Had to ship it to a friends house five hours away. Was told it would be in at the end of the month. Got it six weeks later. The worst part is their customer service - terrible on most occasions. Between email, phone calls and texts I had dozens of communications with them. You know it’s bad when you can rattle off the nine digit order number from memory. They placate you with generalities. I will NEVER order anything from them again - worst customer service I’ve ever experienced.

Buyer beware. When the dimensions listed were not accurate and the appliance did not fit properly, they would not do anything to make it right. No returns. Now we're stuck trying to sell this brand new appliance at a loss.

BEWARE of aj Madison !!!! I have been getting the run around from them about a refrigerator I “attempted“ to purchase for over 2 1/2 months. First the LIE. We have it in stock and can be delivered to you by the end of next week. A week goes buy, no frig, no contact from them. I call, did I mention the wait times once you place an order are horrible?, only to find out they have to get the refrigerator from Summit, aj Madison does not stock it! Also no idea when it will be in. Couple weeks go buy with nothing from them, I call back. Not in their possession yet, SHOULD be soon. Tell them I am installing on our boat and we are leaving the location we originally wanted it delivered in 2 weeks, if it is not delivered by then and I have an alternative address. I even tried to give them that address then but was told they would call/email once the frig shows up and get that info. HA, I call a few days later to update with the new address and guess what since we were leaving but guess what, the frig is on the way to the original address but no date for delivery was known. All this is in their notes as each different person reads the notes then immediately starts to apologize. I am told I would have to pay $95 x2 to change the delivery, $95 to ship back to them and $95 to ship to new address! After much complaining they waived that charge. That was 3 weeks ago, the refrigerator was supposed to be back to them last week, didn’t happen. Called last week promised it would be in their hands by Monday, wrong again! Finally today, Tuesday, after couple hours on phone was able to get a straight answer, sorta. The refrigerator is somewhere between the original address in Md and NJ, but have no idea when it will come in??? Had enough of the lies and excessive wait times, canceled the order and ordered from Home Depot, $200 more but have a firm delivery date. (hopefully). I would give no stars if I could!

I recently bought a stove and a dishwasher from AJMadison in Brooklyn. It was complicated in that when they delivered the dishwasher, a leak in my water line was discovered. A plumber was called to fix the leak before the dishwasher could be installed, a several day process. JM my sales contact was on top of the issues the entire time, fast, professional and assuring me that all would be fine. It was! Second issue when the stove was delivered it could not fit into kitchen. I had to have the kitchen door removed before installation. A two day process, my responsibility. AJMadison's sales contact, same man, was on top of the problem, delivering time, repeat service, etc. .professional, fast, ex feedback. He made what was a "trying experience" the very best it could be, to help me. I cannot recommend enough the products, the SERVICE, follow up...it was superb TO MANAGEMENT: you have a most valued employee!