Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
105 reviews
AIS InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 55 years, AIS Insurance has been a trusted specialist in finding the right coverage at the right price. What started in 1968 as a provider of car insurance in Southern California has since grown into a nationwide company, offering a wide range of personal and commercial coverage options. From motorcycle and RV to home, renters, condo, and business insurance, we've expanded our offerings to meet the diverse and evolving needs of our customers.We believe that insurance shopping should be a hassle-free experience. That's why we've teamed up with over 40 insurance partners, allowing us to compare rates and find the sweet spot of affordability and quality protection for you. Since taking our "hassle-free insurance shopping" nationwide in 2014, we've empowered customers across all 50 states to easily compare quotes from our carefully curated selection of reputable carriers.As an independently operated and wholly-owned subsidiary of Mercury Insurance, a Californian corporation, we are dedicated to our original mission: to make insurance quick and easy, helping you save as much money as possible without ever compromising on coverage. At AIS, we're proud to be the insurance specialist for the people. Check out our website today for a free quote!
AIS Insurance (aisinsurance.com) has 105 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
105 approved reviews, newest moderated first
Lula Baker was wonderful in assisting me with setting up my home insurance. It was a pleasure speaking with her over the phone — she was personable, friendly, and made the entire process smooth and easy.
By Alex N.
Super service with a smile. Luma went out of her way to make my day!
By Stever N.
They were great help, answered all my questions, and were cheaper that my previous policy. Vartan K.
By Vartan K.
Malama Lemafa, was awesome and helped while purchasing my auto insurance.Big thanks to Malama Lemafa.
By Anand D.
Silvia Lara was awesome 👍 She was very professional and patient. Made sure I understood and asked, if I had any questions.
By sandra W.
Longtime Austin homeowner here. House is paid off, never missed a payment, never filed a claim. I’m the definition of low-risk and responsible. So when Allstate jacked up my premium, I figured I’d shop around. Called an agent, gave him every detail. Twenty minutes of my time, gone. He comes back with this gem: “No companies are giving me quotes, but I can refer you to our ‘Specialty Company.’” Translation? The overpriced fallback option they toss at people they can’t be bothered to help. I asked the obvious: “Will I have to give all my info again and is the Specialty company more expensive?” His answer? “I don’t know.” Seriously? You’ve never transferred anyone before? I can't tolerate liars. So hung up. Disgusted.
By Greg R.
I submitted my info to them and even after two call backs, I never received a response from them. Waste of my time !!
By B
Called to cancel my renters plan last year. The agent never bothered to actually cancel. I just found out that I paid for 7 months of renters insurance for an apartment I don't even live in and was just about to be charged for another year. Their automated call system is garbage for getting help. Takes numerous calls to even talk to a person to help you.
By Mike
