AirVoice WirelessReviews of airvoicewireless.com

The service is very spotty no 5G. The phone is the absolute biggest joke half the time the touch screen doesn't respond, the speaker is so pathetic the person on the other end can't hear you,the battery is completely garbage no memory overall this phone is a waste of technology and whoever made it should be fired and being completely embarrassed. -100 overall.

I am satisfied with the phone and the internet service inside the US. My review is about low-quality customer service. I was overseas, and I was unable to use data on my phone. Everyone else in my group was using T-Mobile, and they were able to use data. Upon returning, I called Airvioce to clarify why this had happened and what could be done for reliable internet access while outside the US. All I heard from the agent was that Airvoice has no service abroad. I told her that I could access data on my previous trip, but the agent kept repeating the same words repeatedly as if she were an answering machine and not a person. I didn't get an answer and I asked to connect me to the supervisor. She said that I would be waiting online indefinitely for over 3 hours. Rude and unprofessional.

I’m teetering on the edge of changing companies. AirVoice bought out my carrier, no problem. I called to transfer my number and they had already done it, no problem. Now I’m waiting and waiting and the SIM doesn’t arrive, and my phone service stops. Big problem! I call and am assured the SIM will arrive very soon. 3 weeks later no SIM. Turns out they sent the Sim to an address I haven’t lived at for 7 years. Big, Big Problem. They resend the SIM, putting a rush on it (3 weeks is not a rush). I finally get my phone back. Less then a month later, I lose service again. Problem. I call, the customer service rep can’t speak English, and apparently can’t understand it either. I ask for another English speaking rep. no go. Problem becoming big! Ask for supervisor, the rep just repeats the phrase, “ in this case we do,” in what case, I want to speak to a person who understands my language. Big Problem. Three days later, miraculously my service turns back on. Now, I’m wondering if I should just switch companies, or will the next one be as bad? I understand problems with the system happens, but having people who don’t understand the language, if they had, could have simply informed my of the problem is really not good business.

I had two numbers with Airvoice for several years. I used autopay to get a great $18/month rate, which fit my needs well. The only nit at that point was the nag message when making a call to "please make a payment" a few days before my current month expired. In early 2023, something changed with their billing procedure. I made a payment and all was well until a couple of weeks later when I got nasty messages that I hadn't paid. I tried to resolve this via customer service, but they kept asking for more and more personal information such as a birth date. At that point, I was concerned the site had been hijacked by ID thieves and went elsewhere. I'd still be a customer if not for the billing problem. Two stars vs one for good prior service.