Air Tahiti NuiReviews of airtahitinui.pf

Décevant sièges et la nourriture catastrophique, personnel à bord pas aimable ( pris cette compagnie 4 fois , 1 fois en éco trop serré, ensuite en premium, ensuite en classe business et dernière fois premium Une catastrophe siège 💺 défoncé l assise ne tien pas en place on glisse très inconfortable, je le fait signaler à hôtesse elle vient voir , c est tout dis je vais refaire un rapport, tablette de mon mari ne tien pas bascule sur gauche pareil je vais faire un rapport, nourriture pas bonne du tout , c etait a l aller Au retour on prend meme avion 3 semaines plus tard ✈️ évidemment rien n’a été réparé on retrouve les mêmes problèmes on rappelle hôtesse vient voir , et repart sans dire un mot , vraiment on paie et on est à avoir mal au fesses et au dos avec ce siège 💺 Cela fait 4 mails que j envoi avec photos à la compagnie et ils répondent pas Pas sérieux, les avions ne sont pas entretenus en tout cas en ce qui concerne les sièges etc Très déçus 😞 4 voyages et ce sera plus jamais 👎 en plus personnel pas aimable rien à faire 😑 si vous êtes mal installé on vous propose pas de dire on va voir si on peut vous déplacer Alors que des sièges en business etait libre Je suis là avec un mal de dos horrible car pas possible de rester correctement assise sur ce siège , boutons pour allonger le siège 💺 etait très difficile un peu grippé Le pire c est que en 2022 on avait déjà rencontré même problème sur les mêmes sièges et on les retrouve, y a vraiment un problème de maintenance intérieur Voilà a fuir

Revolting meals, unsmiling surly service, uncomfortable seats. A very poor premium economy product. When asked whether she would eat the food the attendent said she wouldn't and agreed it was horrible. We therefore had a hungry 8 hour flight. The attitude of staff was unpleasant as if it would be painful to crack a smile. It seemed everything was too much trouble for them. The cabin was freezing each time and the blanket in the sealed bag had matted long dark hair in it, yuk!

Manager at LAX traumatized my children. I am a young mom with two kids aged 3 and 4 going to see our family that we haven’t seen in years. When I tried to check in all the associates were not being helpful and they told me I had to pay for extra bags even though when I booked a ticket, it said I get two free bags each. I asked for a supervisor to help waive some fees. He came and he was so so so rude and entitled, and he denied me boarding on the statement that I was yelling and rude. Maybe I was bothered, but I never yelled. The whole situation was because of their mishandling. He called the cops. Reminding you that I am a young mom with two little kids ages three and four. The cops of course took my side because he was being so irrational and wanted me to not board my flight when I had been waiting for two years to see my family across the world. I had paid a lot of money for these tickets and he acted like this was nothing to him. The cops then convinced him that I should be going on the plane. They thought he was being ridiculous. I asked them to watch camera footage. I had even apologized to him prior multiple times, even though he did not deserve my apology whatsoever. And he remained rude and on a power trip. It was so embarrassing. He made a scene and also didn’t like that I rolled my eyes? This is what he told the cops - that I rolled my eyes. In what world is that a crime? He works in customer service and provided zero hospitality. He then delayed me 2 hours for check-in and I was late. I couldn’t feed my kids before an 11 hour flight that had no kids food options. They were starving. He checked my bags and gave me only four bags tags when I had six bags. I asked him multiple times if he made sure they were going to my final destination. I get to my destination and of course, none of my bags are there. They scanned my name and none of the bags are registered to any of our family names. I was able to file a claim for four bags that he gave me the tags for. I was unable to file a claim for the other two because he didn’t give me back tag numbers. These bags had all my basic necessities, my contacts, solution, underwear, medicine, hygiene products, prescription medication, clothes, pajamas, shoes. None of the stuff that was for me arrived. Just family presents. I had AirTags in the bags that were missing and I knew exactly where they were. They were in Le Kube at Paris CDG. My husband then went to LAX and asked for the bag tags and it showed that Air Tahiti tagged 3 bags to Paris and 3 to my final destination. This is a huge mistake. So on top of the embarrassment, this man has made my life a living hell. He traumatized my children. They kept asking why this man was acting like this towards their mom. My daughter cried and my son was confused. They will remember this moment forever. After all that, he lied and said that his associate asked him to intervene. I’m the one that asked for a manager. Before writing this review, I contacted customer service and they were not helpful and provided zero compensation and sided with his lies. Not even an apology. Again, they can watch the cameras and see the moment I handed my card to pay for baggage fees and it was at that moment that he denied boarding. So per their standards, even that was wrong. I didn’t refuse to pay I was just bothered and as a human being I am entitled to that.

Nous avons choisi Air Tahiti Nui pour bénéficier de l’offre TGV Air et voyager plus sereinement. Le train qui nous a été proposé arrivait 2h avant le décollage tandis que la compagnie recommande de se présenter à l’enregistrement 3h45 avant le départ. Impossible de changer les billets TGV, nous sommes contraints d’en acheter de nouveaux. La seule réponse de la compagnie sera « 2h ça suffit si le train n’est pas en retard » ou « il y a un supplément de + de 300€ » À 1700€ le billet je trouve le service client scandaleusement incompétent et la compagnie ne vaut pas mieux qu’une compagnie low cost. La prochaine fois nous choisirons French Bee et sa flotte d’Airbus…..

Volo rovinato da un passeggero che ha urlato ininterrottamente per 10 ore, impedendoci qualsiasi riposo. Il personale di bordo ha riconosciuto il disagio ma non ha fatto nulla di concreto, nemmeno cercare di spostare il passeggero. Al reclamo abbiamo ricevuto solo una risposta automatica, impersonale e generata da AI. Deludente sotto ogni aspetto.

J’ai contacté Air Tahiti Nui par mail pour un vol Papeete–Paris A/R. Le 10 mars en fin de journée, on me propose un tarif de 1431 EUR par personne. J’envoie ma confirmation par mail le 13 mars, avec tous les documents demandés. Mais la compagnie ne me répond que le 17 mars, et entre-temps, le tarif a augmenté de plus de 335 EUR, soit presque 25% d'augmentation. Tous les échanges ont été faits par mail, et malgré ma réactivité, Air Tahiti Nui n’a pas tenu compte du décalage dans leur propre réponse. Leur justification repose sur la "demande" et la "haute saison", mais aucune transparence sur le délai de traitement ou garantie tarifaire claire n’avait été fournie. Refus total de geste commercial, même face à une situation provoquée en partie par leur lenteur de réponse. L'expérience client est décevante. Je recommande aux futurs passagers de se méfier des devis envoyés par e-mail sans réservation immédiate : même si vous confirmez rapidement, le tarif peut changer et vous n’aurez aucun recours.

Déjà, il ne faut pas avoir besoin de les appeler alors j'espere que cela se passera mieux quand on sera en voyage. Aucune réponses aux questions, des avantages offerts par le CE de notre boite en Polynésie qui se révèlent être totalement inutiles (10€ de réduction avec des conditions de reservation dégradées). Bref, comme on a pas le choix, j'ai plus qu'à espérer que ca ira le jour du voyage. Et j'ai meme pas pu utiliser mes miles airfrance

I booked my flight, and my ticket specifically says it's $100 to add a second bag. When I went to add a second bag I was charged $145!!! When I called to get any assistance, I was unable to speak to a manager or resolve the issue the only option I had was to pay the additional fees and the staff said to lodge a complaint online so here it is...not very helpful