Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
74 reviews
Air SanctuarySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting. Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Air Sanctuary (airsanctuary.com) has 74 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
74 approved reviews, newest moderated first
Great service, they help me customized my setup to my need. Everything worked as planned. I recommend their services
By Regis V.
Response from Air Sanctuary· Apr 12, 2022
Thank you for taking the time to review Air Sanctuary, Regis. We appreciate your business.
My second Mr Cool mini split system arrived this week. I installed a small system last year in a cabin and it has performed so well that we are putting a much larger system in our home we are building. The company and service is very good and we love the product.
By Jim M.
Response from Air Sanctuary· Apr 12, 2022
Thank you for taking the time to write us a review, Jim. We appreciate your repeat business and are so glad the units are working out. Let us know if there's anything else you need.
Awesome. Works perfectly for our home!
By Darlene G.
Response from Air Sanctuary· Apr 4, 2022
Thank you for taking the time to review Air Sanctuary, Darlene. We sincerely appreciate your support of our small business.
Ordered units and they were delivered on time and everything went fine.
By JustAnswer C.
Response from Air Sanctuary· Mar 31, 2022
Michelle, thank you for taking the time to review Air Sanctuary. We're happy to hear you were satisfied with your experience and sincerely appreciate your support of our small business.
Recieved the product (MrCool 2 ton heat pump) quickly and with no hassle. Product was great deal for the price.
By Boris S.
Response from Air Sanctuary· Mar 31, 2022
Boris, we appreciate your review. Thank you for being a part of the Air Sanctuary community.
I had some questions about the electrical requirements to supply my outside unit on my Mr. cool. I started by leaving a message. The customer service person contacted me as soon as she could, and then did great on doing what was necessary to confirm the information I needed. Thanks!
By John
Response from Air Sanctuary· Mar 31, 2022
Hi John, we are happy to help any way and do our best to ensure that your experience with us is a positive one. Thank you for taking the time to write a review of Air Sanctuary, we really appreciate it!
Products are quality and have worked great. A little supply issue delayed my order and the communication wasn't great, but overall, I'd order from you again.
By Thomas de J.
Response from Air Sanctuary· Mar 29, 2022
Hi Thomas, we do apologize for any delays in communication that took place last year, it was a difficult time as we manuevered through the shipping and supply chain crisis. It has been a goal of ours to continue to improve our operations and provide timely updates. We appreciate your feedback.
They did as expected
By CVE T.
Response from Air Sanctuary· Mar 29, 2022
Thank you for your review. We sincerely appreciate you as a loyal customer. Hope you and your wife are well!
