Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
74 reviews
Air SanctuarySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting. Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Air Sanctuary (airsanctuary.com) has 74 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 4 reviews with 4 stars · Clear filters
Installed unit yesterday and it has removed almost 2 gallons of water already. Looking forward to many years of service 🙏.
By Debbie R.
Response from Air Sanctuary· Jul 5, 2023
Hi Ms. Ray, Thank you so much for sharing your experience with your dehumidifier on Trustpilot. We're glad to hear that the unit is already working effectively and we're confident it will continue to serve you well for many years.
Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% when most companies offer 5% or better. I will call with any questions during installation.
By Jay H.
Response from Air Sanctuary· Aug 24, 2022
Hi Jay, thank you for taking the time to review our services. As a small business we do our best to keep our prices low and competitive and do not not charge shipping or sales tax (except in WY). This choice cuts into our margins and is why we could not offer a higher discount at this time. We hope you can understand. Thank you for choosing Air Sanctuary!
Products are quality and have worked great. A little supply issue delayed my order and the communication wasn't great, but overall, I'd order from you again.
By Thomas de J.
Response from Air Sanctuary· Mar 29, 2022
Hi Thomas, we do apologize for any delays in communication that took place last year, it was a difficult time as we manuevered through the shipping and supply chain crisis. It has been a goal of ours to continue to improve our operations and provide timely updates. We appreciate your feedback.
Shipping was a bit slow, but it was during the covid pandemic so it really wasn't A.S's fault. I needed some help setting up one of my wall units and the call center was extremely helpful figuring out the issue, they had my system up and running in no time after that! It was really easy to install and I didn't need to pay for any professional help. This system saved me a ton of money and is so quite you don't even know it's running. Thanks Air Sanctuary will definitely recommend you to everyone...
By Eric H.
Response from Air Sanctuary· Mar 29, 2022
Eric, thank you for your understanding, patience, and willingness to work with us last year. It was indeed a difficult time as we navigated all of the shipping and supply chain delays due to covid. We really appreciate you taking the time to review Air Sanctuary. Take care!
