Renewal Frustrations
First, you required a survey before renewal, but it stated no rush. Then an email was received that we were being canceled. We spent hours researching new insurance and obtained approvals while trying to reach Ahoy. Ahoy had wrong information pertaining to the policy. We were told that they did not support insurance in our state where we live in NH. However, the boat is docked in CT/RI and registered in RI. At that point, we gave up with Ahoy and then out of the blue, we received an email that the insurance was being renewed without survey and other items needed. This whole process was frustrating and time consuming. This took nearly 3 months to resolve. We have no idea where the misinformation came from. We did choose to remain with Ahoy due to policy time constraints.
By William & Elaine P.
Response from Ahoy! Insurance· Sep 24, 2026
Dear William, thank you for the review. We cherish all reviews, good or bad, and aspire to learn from them. We wont belabor on the case the details here and invite you to get in touch if you would like to further discuss. We will just say that 1) there elements in this case from which we learned and improved our processes 2) some aspects are related to miscommunication and 3) we appreciate the fact that you chose to stay with Ahoy! and are committed to making sure that you and all other customers (crew members) of ours get the best service experience possible