I would never order from them again
I would never order from them again. I received my order, but their customer service was horrendous. I emailed them twice and received a response in Chinese I’m assuming, after I received the order. Chinese! It actually could have been something else. If I have a problem with the jewelry I would never trust them to help me. I called them twice at the number listed on Shopify and never received a call back. I cannot stress that I would never order from them again. Chinese!
By Dee
Response from AGVANA· Jun 1, 2026
Dear Customer, Thank you for sharing your feedback. We are truly sorry that your experience with our customer service left you disappointed. We would like to provide some context regarding what happened. At the time you contacted us, our customer service email system was experiencing an unexpected technical issue. As soon as we became aware of the problem, we immediately began reaching out to affected customers through an alternative Outlook support email and updated our contact information accordingly. After our original service email was fully restored, we followed up again to ensure communication could continue normally. Unfortunately, we have not yet been able to connect with you directly. It is possible that some of our messages were filtered into spam or that the technical issue may have caused unusual email notifications, including the unexpected language you mentioned. While our headquarters are based in New York, we also operate workshops in other locations to support our jewelry production and customer services. We want to assure you that helping our customers remains our highest priority. To make support more accessible, we currently offer multiple ways to contact us, including email, website, live chat, phone support, and WhatsApp. We genuinely want the opportunity to assist you. If you have any concerns about your order or jewelry, please reach out to us via any of our available channels. Our team will be happy to help and ensure your concerns are properly addressed. Sincerely, Agvana Customer Service Team