Agile TelehealthReviews of agiletelehealth.com

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4.5/ 5

Excellent

982 reviews

Agile Telehealth4.5Excellent

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About Agile Telehealth

Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit.What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.

Agile Telehealth (agiletelehealth.com) has 982 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: agiletelehealth.com
Website: agiletelehealth.com
Category: Hospital & Emergency
Listed on The Fair Hearing: 2026

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Apr 30, 2026

Absolute Crooks No Good Intentions For You

UPDATE: After this review they REFUNDED THE $60, but then they RESENT THE EXPIRED MEDICATION AS IF IT WERE A REPLACEMENT!!! I took pictures of the package. You can see the old label with the wrong address through the new label. The top of the label still says 04/27/2026 on it!! It's May 6, 2026!! I have reported them to the California Medical Board. Now I will report them to the FDA and FTC. They SENT ME THE SAME MEDICATION WITH A NEW LABEL! IT HAD BEEN AT FEDEX FOR 10 DAYS WITH NO REFRIGERATION! THAT HAS TO BE CRIMINAL! Absolute crooks they charged me $299 and told me the consultation was included, then charged my account without consent another $60 for the consultation fee that was supposed to be included. Then they said the medication was on the way, but they sent it to a completely wrong address completely different in entirely different ZIP Code than my address and then after it had been in the mail for four days 96 hours when it’s supposed to be refrigerated it’s supposed to come overnight. They tried to tell me that I should still take it and they can’t give me a refund. These people are crooks. They will have you poisoning yourself with rancid medication do not do business with these people. Finally after it was clearly to old to ingest they told me they will issue a new order when I take receipt of the old dose. It's at FedEx. They're still trying to send it to the wrong address. So I never got my medicine and my next dose was moving me up to the stronger dose. Now I won't get it because even though they had plenty of time and knew that the old now warm dose was at FedEx, they would not send me a new dose. They would also not cancel my subscription or refund my money. Try to cancel your subscription and they will gaslight you, put you on hold, transfer you to "the closer" who will argue with you about why you are wrong to cancel, refusing to cancel your subscription. They held me hostage on the phone for over a hour. I had to hang up and still have not gotten it cancelled. I have not gotten anything and have been charge $360. They are abject criminals they should be reported, but to whom? Worst part is I got connected with them through my HSA app. I gave my HSA a piece of my mind for recommending them! I am now in the beginning of a 30 day dispute process. I was told to gather my documents. What a nightmare.

By Lynda Anne W.

Response from Agile Telehealth· May 6, 2026

Hi Lynda, I’m truly sorry for everything you’ve experienced. I can hear how frustrating and stressful this situation has been, from the unexpected charge, to the shipping issue, to the difficulty getting your subscription cancelled. That’s a lot to deal with, and I completely understand why you feel this way. This is not the experience we want for our patients, and I sincerely apologize for the confusion, inconvenience, and distress this has caused you. Your concerns regarding billing, medication handling, and communication are all valid, and they deserve proper attention. Please know that I’m escalating your case right away. Someone from our team will be reaching out to you directly to review everything in detail and assist you with resolving these concerns, including your subscription and charges. We truly appreciate you bringing this to our attention, and we want to make this right. Kind Regards, Agile Telehealth