Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
982 reviews
Agile TelehealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit.What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Agile Telehealth (agiletelehealth.com) has 982 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
982 approved reviews, newest moderated first
Informative
By Stephine
Response from Agile Telehealth· Jul 3, 2026
Hi Stephine, it’s great to hear that you found our process informative. Thank you for sharing your experience and for trusting us with your care. Our Agile Telehealth patient support team is dedicated to keeping things clear and helpful as you continue your journey. -Agile Telehealth Team
The toughest part was getting together. Once we made contact everything was fine. I believe your calendar doesn't adjust "Arizona Time" to the fact we are on Pacific time this time of year, not Mountain time.... everyone else moves, we don't. So that screwed up coordination of appointment time.
By Carmel C.
Response from Agile Telehealth· Jun 17, 2026
Hi Carmel, we’re sorry for the confusion with the Arizona time zone during your scheduling. Thank you for your patience and for sharing this helpful feedback. Our Agile Telehealth patient support team is committed to improving our system to ensure a smoother experience for everyone. We're so glad everything is going well now! The Agile Telehealth Team
Great experience. Technology worked well. Provider listened and gave me the information needed.
By Shawna G.
Response from Agile Telehealth· Jun 17, 2026
Hi Shawna, it’s great to hear that our technology and provider met your needs so effectively. Thank you for sharing your experience and for trusting us with your care. Agile Telehealth reviews like yours help us maintain the high standard our patients deserve. We’ll keep working to ensure every visit is just as smooth and informative. The Agile Telehealth Team
Experience with the doctor and getting medication was easy. But getting logged into the website/app has been a nightmare. I called and was told my issue had been escalated to IT and I would be called. 12 hours later and no call. I am only able to get through the email I was sent. My husband had the same issue except his email was incorrect, they said they fixed it but is still not getting emails.
By Avery S.
Response from Agile Telehealth· Jul 3, 2026
Hi Avery, we’re glad the medical side was easy, but we’re sorry the login process has been such a headache for you and your husband. Thank you for your patience while our IT team works on this. Our Agile Telehealth patient support team is committed to making our technology as reliable as our care. -Agile Telehealth Team
I would not recommend this company. In my experience, it appears to be poorly managed and does not prioritize the quality and safety of the treatment it provides. They sent me a one-month supply of GLP-1 medication, but the stated beyond-use date (BUD) expired before I could complete all of the required doses. By the time I received the medication, one to two weeks of its usable life had already passed. In addition, the vials were not clearly labeled with the expiration or beyond-use date. When I contacted them about this issue, I was simply told to continue using the medication anyway. The delivery process is also concerning. This medication is supposed to be kept refrigerated, yet there was no delivery notification or alert that it had arrived. In my case, the package sat outside for more than a day before I discovered it, breaking the cold chain. Once again, when I raised the issue, I was told that it was still fine to use, with little concern shown for the integrity of the medication. The medical guidance has also been inconsistent. During a consultation, one healthcare professional advised me not to take the medication, while later, through email, I was instructed to take it. Receiving contradictory advice from the same organization is frustrating and undermines confidence in the care being provided. Overall, my experience has been disappointing. There seems to be a lack of quality control, poor communication, and inconsistent medical guidance. When dealing with medications that require careful handling and dosing, patients deserve much better.
By Laura
Response from Agile Telehealth· Jun 17, 2026
Hi Laura, I’m truly sorry to hear about the issues you’ve faced with your medication and the inconsistent advice you received. That’s not the experience we want for our patients. We take the safety and integrity of our treatments very seriously, and we’re reviewing your experience internally to address these quality and communication gaps. Please email us at [email protected] so we can look into this personally. The Agile Telehealth Team
Met all expectations in a timely manner
By John Mark S.
Response from Agile Telehealth· Jun 17, 2026
Hi John, it’s great to hear that our team met your expectations and provided everything on time. We appreciate your trust and for taking a moment to share your experience. We’re dedicated to maintaining the high standards you’ve seen from the Agile Telehealth patient support team. The Agile Telehealth Team
Doctor was really nice and it was really helpful with my understanding
By Tatyana I.
Response from Agile Telehealth· Jul 3, 2026
Hi Tatyana, it’s great to know your doctor made everything so clear for you. Thank you for trusting us with your care. We’re committed to maintaining our Agile Telehealth personalized approach so you always feel supported on your health journey. -Agile Telehealth Team
Good doctor and company notification and emails timely.
By Karlene O.
Response from Agile Telehealth· Jul 3, 2026
Hi Karlene, it’s wonderful to hear you’ve had such a smooth experience with your doctor and our communications. Thank you for your trust and for taking the time to share your feedback. The Agile Telehealth patient support team will continue to ensure you have the timely updates you need. -Agile Telehealth Team
