Agile TelehealthReviews of agiletelehealth.com

Agile is getting the job done that I need right now. Their systems however leave a bit to be desired. Every month, after I renew my rx, I am sent an invitation to schedule my care coaching. The problem with that is I’VE ALREADY SCHEDULED THIS AT MY LAST CARE COACHING SESSION THE MONTH BEFORE! A confirmation of the session I’ve already scheduled makes way more sense. The current message is very confusing and does not lend to building trust.

The staff is very professional and thorough.

Every script took several attempts and refill forms filled out. Totally incompetence it was insane. Customer service was clueless. Sad they are part of the medical profession.

Was a great call. Only issue I have is getting multiple text messages and getting scheduled for 2 different calls at the same time. Was very confusing but the physicians meeting went great.

I had two appointments with this company and was prescribed the trizepatide that they quickly took $299 for. This company was advertised through my HSA account from HealthEquity. After my prescription was sent through I noticed that the pharmacy they use is Boothwyn Pharmacy who just had their licensed placed on probation for not distributing weight loss compounded medication properly. This fine was $1 million issued by the state in October 2025. They also failed an inspection in June 2025 for the same weight loss medication I ordered. Please do your research and be wary of companies that take money before a product is delivered. I was refused a refund because they said the product was sent… a product I can’t use due to safety concerns.

Horrible Customer Service. Have been trying to cancel the Rx subscription for 5 days. Keep getting the automated runaround that my request has been escalated to the "Billing Team" . Have not been contacted by "Billing Team" for over 5 days. Subsequent follow up and gets the same phony response. Agile Telehealth should be ashamed of their business and customer service practices. DO NOT RECOMMEND THIS COMPANY OR ANY OF THEIR SERVICE

Do not trust or go with this company. Very fraudulent, customer service is horrible. and trying to get them to stop charging your card is a miracle. Currently they they have charged my card 3 times almost $1,000 and no product. I can't stress enough. do not use this company you will regret it. I have spent over 3 hours on hold trying to get things resolved. Oh another thing they did was send me two orders of medicine in the beginning even though I could only use one of them but were happy to charge me for 2 doses. I guess that gets me to $1,000 in bogus charges. After 2 hours on hold and talking to people with accents I could barely understand They said it was too late for them to refund the amount that was over charged. Buyer/user aware! Next complaint is going to be submitted to the Better Business Bureau then to the medical board. I hope this complaint helps possible users from becoming victim of Agile Telehealth scam!

I would not recommend Agile Telehealth. It was recommended to me through my HSA provider and I figured if they were partnering then it would be reputable. I was incorrect. The customer service is sub par, and in my 2nd month- they sent me the incorrect dosage and I was never able to get it fixed. In the meantime, they charge me full price for the 3rd month without sending a refill at all. There is no way to access support through the portal and you must call in. It took me an hour of waiting on hold to connect with someone to cancel- so I cannot recommend working with this company.