Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
982 reviews
Agile TelehealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit.What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Agile Telehealth (agiletelehealth.com) has 982 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
982 approved reviews, newest moderated first
Friendly staff, very patient with my questions and great follow up!
By Julius A.
Response from Agile Telehealth· Mar 5, 2026
Julius, thank you for your kind feedback! We’re glad to hear that our staff was friendly and patient while answering your questions, and that the follow-up met your expectations. Providing attentive support and clear communication is very important to us. We truly appreciate you taking the time to share your experience. 💛 — The Agile Telehealth Team
I signed up for Agile Telehealth in December 25. Had my first appointment with Dr Muhammad at the beginning of Jan 2026. First month was fine. No complaints. I got my Semiglutide within a couple days. After my 3rd injection, I called to schedule my next appointment with the MD as instructed. I was told there was a glitch with n the scheduling software and that someone from the scheduling team would contact me within 24 hours, they did. All was okay. This month, I took my 3rd injection on Tuesday, called to schedule my appointment and was told again, glitch with software- it wasn’t showing any appointments available for March, my $199 was already debited from my account. I was told that someone would be in contact to schedule within 24 hours. I have called back every 24 hours since and I have been told the same thing, it’s being escalated and someone will contact me back, I still have yet to have an appointment made and no one has called me back. Today I request a refund and an account cancellation. I was told that my refund request has been denied due to my order already being processed. But there was no order since I have not met with the doctor AND there was no order shown in my portal. I requested to speak to a supervisor, I was told there was no supervisor for me to be sent to. I was told that they would note my dissatisfaction and they , once again, would escalate My request to be contacted asap. I have emailed, texted and also reached out to the company via LinkedIn. They do not have a BBB account, shocking I know, for me to file a formal complaint. Neither does Open Loop, which is who processes the payments. It looks like I have lost my $199, which I am not okay with. I will continue to try to recoup that, if anyone has success in getting a refund, please share how. I definitely do not recommend Agile Telehealth, and I have contacted Health Equity and notified them that they should stop promoting them to their account holders as it is most likely a scam,
By Ashley W.
Response from Agile Telehealth· Mar 2, 2026
Hi Ashley, We’re very sorry to hear about your experience and understand how frustrating this has been. The issues you’ve described with scheduling, communication, and your refund request are not the experience we want for our patients. We want to make this right. Our team will be reaching out to you directly to gather more information about your account and the $199 charge so we can review everything thoroughly and work toward a resolution. You’re also welcome to contact us directly at any time so we can address your concerns as quickly as possible. We appreciate your patience and feedback as we work to resolve this issue. -Agile Telehealth
I canceled my subscription via email on February 19 and received confirmation the same day it had been canceled. Then TODAY (2/27) they attempted to charge my Health Equity HSA card for $299. Luckily I didn’t have it in my account. I also have been receiving emails about appointments even though everything has been canceled. Poor company, customer service, and website. It’s a shame Health Equity promoted this company. Stop charging my HSA card!
By customer
Response from Agile Telehealth· Mar 2, 2026
Hi there, We’re very sorry for the frustration and confusion this situation has caused. It’s understandable to be concerned when you’ve already canceled your subscription and still received emails or attempted charges. We take issues like this very seriously and want to ensure your cancellation is fully honored. Our team will be reaching out to you directly to review your account, confirm the cancellation, and make sure no further charges are processed. We also want to address the emails you’ve been receiving so that your inbox reflects your canceled status. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this promptly. -Agile Telehealth
Sasha was super friendly and professional. She answered all my questions and put me at ease in starting this process.
By Monique M.
Response from Agile Telehealth· Mar 5, 2026
Monique, thank you so much for your kind feedback! We’re glad to hear that Sasha was friendly, professional, and able to answer all of your questions while helping you feel at ease as you begin the process. Making sure patients feel comfortable, informed, and supported is very important to us. We truly appreciate you taking the time to share your experience. 💛 — The Agile Telehealth Team
On time, super friendly, made me feel heard and my provider was awesome
By Jenny L.
Response from Agile Telehealth· Mar 5, 2026
Jenny, thank you for your wonderful feedback! We’re so glad to hear that your televisit was on time and that your provider made you feel heard and supported. Providing friendly, attentive care is very important to us. We truly appreciate you taking the time to share your experience. 💛 — The Agile Telehealth Team
Michelle was super helpful and friendly.
By Kevin R.
Response from Agile Telehealth· Mar 5, 2026
Kevin, thank you for your kind feedback! We’re glad to hear that Michelle was helpful and friendly during your experience. We truly appreciate you taking the time to recognize her and share your review. 💛 — The Agile Telehealth Team
SO EASY!!! Sasha Le was so nice and courteous!!
By customer
Response from Agile Telehealth· Mar 5, 2026
Thank you for your kind feedback! We’re glad to hear that the process was so easy and that Sasha Le made such a positive impression with her courteous and friendly support. We truly appreciate you taking the time to share your experience. 💛 — The Agile Telehealth Team
Good communication, clear instructions
By Yana L.
Response from Agile Telehealth· Mar 5, 2026
Yana, thank you for your kind feedback! We’re glad to hear that everything went great and that the communication and instructions were clear. Providing straightforward guidance and supportive care is very important to us. We truly appreciate you taking the time to share your experience. 💛 — The Agile Telehealth Team
