AfternicReviews of afternic.com

Highly Efficient Customer Service I dealt with four members of their team- they all went above and beyond with their customer service; something which is rare these days. Thanks so much to Ken, John, Rebecca, and Elvisa

How incredible disrespectful can you treat your customers? Not only do they demand that you do THEIR job, but they treat you like dirt in the process.  If you dare to stand up for yourself, and demand that they treat you with respect, they will CLOSE YOUR ACCOUNT! Their motto is that they are the parents and you are the child. Pardon me, but I am a grown-up and I NO longer are in the habit of being ordered around like a child. (BEWARE lots of K@rens working there!) Plus, it’s not my responsibility to do your job! My only responsibility is to pay. there’s nothing that says that I have to do your job on the receipt. they’re so arrogant that they actually act like they’re the only domain sellers out there … REALLY? Well, I have already moved on, and shortly after I moved I made a nice sale. I actually have to thank Afternic for that because I wasn’t selling hardly anything while with them and as soon as I left them I started selling. PS: By the way they have like five people working there. Which explains why they’re trying to gaslight you into doing their job.  Good riddance A$$wholes! UPDATE: I have responded to their email, and even forward the emails related to this problem, but have not even received any kind of response from Afternic. They are such hypocrites. 

I sold a domain here in 23 Oct. 2023. I sent the EPP code and the transfer was completed. I'm waiting payout since 40 days. (Domanin Sale ID: 0d38133e-71b2-11ee-9ba0-0242ac130002 , Invoice Number: ANTD1457591 , Payee ID: 3521622) There is no problem with my bank information. I sent e-mails and made requests many times. I get 1 reply a week and the problem is not solved. They state that payment has been made. I request a payment receipt, they cannot send it. Do you keep domain sellers' money and use it for other purposes? VERY BAD SERVICE. If I wait a few more days and do not receive my money, I will start the legal process.

I am writing to share an extraordinary support experience I recently had with one of your team members, Debran. Recently, I encountered technical challenges while attempting to update my URL and integrate the Lease to Own Program in my Afternic back office. Frustrated and in need of assistance, I reached out to Afternic support. This is where Debran entered the scene and transformed what could have been a cumbersome process into an exceptional customer service encounter. Debran's professionalism was evident from the moment she answered the call. Her guidance was not only precise but delivered with a level of expertise that surpassed my expectations. She not only directed me through the maze of my back office, helping me locate essential features and navigate seamlessly, but she also took the time to explain the intricacies of the Lease to Own Program. What truly set Debran apart was her remarkable ability to not only identify the issues at hand but to provide comprehensive solutions promptly. Her calming demeanor and articulate communication style made the entire support call a refreshing departure from the norm. In a world where customer support experiences can be frustrating, Debran stood out as a beacon of competence and customer-centric service. Moreover, Debran went above and beyond by sharing insights on optimizing my Lease to Own Price Option and addressing additional concerns. Her commitment to ensuring I fully understood the process and felt empowered to manage my account was truly commendable. In short, Debran's assistance turned a potentially arduous situation into a seamless and efficient resolution, with "We Both Got Everything Handled in Minutes." Her proficiency, coupled with a genuine dedication to customer satisfaction, sets an exemplary standard for Afternic's support team. Considering the exceptional quality of support provided by Debran, I firmly believe that her contributions warrant recognition, and I recommend a well-deserved raise and promotion. She is undeniably a valuable asset to the Afternic Support Team and a testament to the commitment to excellence within your company, and I trust that you will consider my recommendation for Debran's advancement within Afternic.

Very supportive management. I am happy to selling domains with Afternic.

I ran into some tech issues when listing my domain for sale. I was trying to link my GoDaddy account and was having some issues. I reached out to them first and really got no help. I contacted Afternic and got on the phone with Josh. I was already a little frustrated from not getting the issue solved with 2 agents at the other company. And, Josh picked up on that and was able to calm me down and guide me so easily through the process. To add a cherry on top, he was SUPER FAST! You've just earned a very loyal customer over here. Very trustworthy and clean process once I got Josh on the line. Thank you thank you thank you Josh! LOL!

thank you team

Arianna was outstanding because she was so helpful and went over and above with her service and the information she provided me.