Aetna Inc.Reviews of aetnabetterhealth.com

I really like Aetna and think they are the best of all choices, however they keep telling me I get a free $50 reward gift card if I complete a healthy home visit, well the company they hired to do it signifyhealth keeps promising they hiring more home visit doctors in over a year now and still none available, not even one virtual doctor visit is available anywhere in the entire state of Virginia in over a year, I've told customer service and they can't do anything as that's who they go through which is worthless, so I can't apparently get my visit anywhere in Virginia in person or virtual visit and no gift card since I can't complete the task, they have fixed so I can't. Makes no sense why they can't find another company who can perform at least a virtual visit., if it wasn't for this and the run around I'd give Aetna five stars, but since they can't seem to fix the issue they only get three stars

Aetna Health, is nothing but an insult to any insurance company nationwide, it’s a gathering of the worst Crooks in the business. They scam their clients money and manipulate them by hiring non-English speakers operators from foreign countries , and the client find himself facing the medical provider on his own . It’s a loose country where law doesn’t exist to shut down businesses like this Dumpster called Aetna .

I haven't had many problems with Aetna Better Health of Virginia over the years, I was with Aetna from 2018 to 2024. However, as of August of 2023 to now, I have experienced nothing but severe problems. First they denied a MRI for a vetrbra compression fracture that was still hurting after a year since the injury in August of 2023. They recommend I do physical therapy first, but I had many other chronic pains that prevented me from competing PT. Aetna didn't listen, didn't care, and their employees generally act clueless as to what is going on. The second problem was a denial of an anti-depressant from a different doctor in October of 2023. The appeal was denied. Upon calling and inquiring why the appeal was denied, I was kept in the dark. The third problem was a denial of a pre-authorization for a pain medication in February of 2024. I'm in severe chronic pain from many conditions, and this particular denial was an absolute dealbreaker for me. This one literally hurt. It seems Aetna was destined and ironically intent on keeping me ill, suicidal, and in severe chronic pain. Moreover, their automated phone system is one of the most infuriating things I have ever delt with. It takes half-an-hour to order transportation, and then another half-a-hour to get back home. That is if your ride even shows up. All I can say about Aetna is simply...burn in hell, and hopefully a class action lawsuits sues you into nonexistence. Your time is coming.

With my experience in dealing Aetna Better Health they do not even deserve one star. I was with Anthem HealthKeepers Plus for 12 years and couldn’t say enough good things about them. Unfortunately Bon Secours had planned not to renew their contract on October first. Many of many of my health providers are with Bon Secours. Afraid of losing them the week before the first I switched to Aetna

I have been on Aetna cardinal medicaid, I just moved to va beach from NoVa , I have heart issues plus 2 stents put in last May since Ive been here in va beach/norfolk are went thru their fraud list of cardiologists, could only find one, but 2 month waitng, the day of appointment, found they didn't accept Aetna anymore so called Aetna told them to find me 1 , I was done so they found me one but would make appointment until records were received. they recieved them but informed me they no long accept Aetna ins. My suggestion is find a new insurance provider these people lied to get a contract 6 years ago and still cannot run or update their provider list or keep physicians under contract. I do have to say every person I spoke to at Aetna was very polite , but that has nothing to do with actual help medically wise. Aetna has a way of making you feel like poverty stricken person from Africa with no hope for medical attention. Aetna just collect the money while people suffer because their system sucks , doctors are dropping Aetna like the plague I will be going to another insurer also the first chance I get. The main point here is Aetna doesn't really have a network of medical providers they seem to list in their provider lists , this is not just va beach, which is not that small of area, but compared to northern Virginia metro region, I had the same problems trying to find physicians in NoVa. I seem to think management isn't doing enough to keep doctors on their lists or updated them. l would not personally suggest Aetna to friends or family

I had an amputation on May 31, 2023 (over 7 months ago) and this company still will not approve my leg so that I can get back to work. They don't care that i have used all my savings and am close to losing everything. They don't care that i have NEVER missed a payment. They just keep denying me and delaying, in hops that I will give up. This is the single worst insurance provider I have EVER had the displeasure of dealing with. DO NOT USE THEM. They are only good for taking your money. You WILL lose money because of their shady business practices. It is that simple.

It was my pleasure to have spoken to 2 very talented individuals Susan Winters and Matthew Stern I was given excellent customer service from both of them. Both individual are very well versed in their area of expertise. They were very informative and listened to every question I had. I'm just happy and content that I made the switch to Aetna health insurance. Thank You Thank You And God Bless both of you 👍😊

Rip-off insurance. I hadly write reviews. I called them and gave an urgent care address and they confirmed it was in network. After visiting the urgent care, they sent me 100% bill claiming it is out of network. I have even filed an appeal and they rejected it. They still have the call log I made before i visited the urgent care but decided to rip me off. Pure rubish insurance.