Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
334 reviews
AeropaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy.Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience.Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.
Aeropay (aeropay.com) has 334 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
334 approved reviews, newest moderated first
Aeropay is super seamless and easy to use! Haven’t had any issues and Aeropay makes it super easy to pay merchants who partner with the service without having to physically have your card. Thanks Aeropay- will continue to use the service until I can’t anymore!
By Mikayla
My consumer experience: For almost a week now, I have been having an ongoing issue processing a transaction to my bank via Aeropay. Currently, neither the merchant nor my bank account have receipt of where the funds are so I, the consumer, am completely in the dark. I've spent many hours of my time in support chats and writing extremely detailed emails to help resolve my issue, but have gotten very little communication in return if any. Consumer Support Issues: - 3x during weekday US business hours has their live support chat not had anybody available. - IFF you are lucky to get a response via their email support, it will be a one sentence response that doesn't acknowledge your inquiry. - Support case responses will not provide you with any transparency into your issue, but will certainly demonstrate a lack of urgency and incompetent triage ability. - Expect 24 hour minimum intervals for follow-up responses on your support case. Update: Day 14 - still no resolution
By Austin
Response from Aeropay· Oct 30, 2024
Hi Austin, Thank you for sharing your feedback with us. We’ve escalated your review and requested your information to relay to our support teams for prompt attention. We appreciate your business.
Aeropay is super easy to use and the whole interface looks great too. Wish everywhere accepted it!
By Daniel C.
Very horrible company the support gave me the run around for days saying they would contact me and not helping me with my situation
By Brice B.
Response from Aeropay· Oct 4, 2024
Hi Brice, Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. In the interim, please contact [email protected] and our team will be on standby to support. We appreciate your business.
Until recently, I'd have given them 5 stars. Super smooth transactions, no trouble, awesome that they work with the weed industry. But I have run into exactly one incredibly solvable problem, that no one on the customer service team seems to be able to solve. I got flagged for delinquent activity that was not actually delinquent activity. As I sit here typing it has been days with no actual help. I thought I was making progress when I answered every question, provided all the information I was asked for and included a picture of my ID. I also provided an explanation for how the mistake occurred. My first contact was on July 4th. The last message I got from support was July 8th.Today as I write this, it's July 12th. This is appallingly bad service and I am livid. WHAT DOES IT TAKE TO GET HELP??? Honest reviews about terrible service seem to be the only way to get any attention or help. Again, and I can't stress this enough, I cannot possibly overstate the fact that it is July 12th. July 4th - 12th I have been unable to use my account. I have been ignored by support. I do not understand or know what is happening but it's ridiculous. Feel free to rectify and apologize, Aeropay.
By Meagan I.
Response from Aeropay· Jul 12, 2024
Hi Meagan, we sincerely apologize for the inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. In the interim, please contact [email protected] and our team will be on standby to support. We appreciate your business.
I never have an issue with Aeropay. I'd choose Aeropay again. They're more than just a company, and their decisions and treatment of their customers reflect that.
By Kristina
Areopay is quick and easy to use . Using the app has saved me time . It’s super convenient and I recommend it to anyone who wants to make purchases quick and easy .
By George C.
Love it! Aeropay makes it so easy to complete my purchase.
By alyssa J.
