Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
13 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AEP Energy is a retail electric supplier and subsidiary of American Electric Power (AEP). We supply electricity for homes, businesses and industry in Delaware, Illinois, Maryland, New Jersey, Pennsylvania, Ohio and Washington, D.C. AEP Energy also prov...
AEP Energy (aepenergy.com) has 13 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
13 approved reviews, newest moderated first
I HAVE NEVER SEE A COMPANY WITH SUCH POOR CUSTOMER SERVICE. I HAVE BEEN ON HOLD JUST TO BE PUT ON HOLD TO ANOTHER DEPT. THIS HAS GONE ON FOR APP ONE HOUR. THE WANT YOU TO REPORT A SAFTEY ISSUE IMMEDIATLEY. I GUESS THE POOR OLD CUSTOMER CAN SET AND WAIT WHILE THE EMERGENCY CAN GO UNATTENED. AND WE WONDER WHY USA IS GOING DOWN THE DRAIN. THIS IS PITAFUL.
By DAN
AEP customer service stinks! They added another person's balance onto my account several months ago. They put my auto pay on hold for that month to prevent the large amount being drawn from my checking account. I was told it only would be held for one month. NOW I am going into second month and it's still not corrected. It's a shame that we don't have much of a choice in our utility companies. Poor service and higher prices.
By CS
Power has went out 3 days in a row
By Dale J.
Really awkward online and automated service, with a surcharge added. It always takes me longer to pay this bill than any other.
By Jeff S.
Signed up with AEP the beginning of the year for my electric provider. A month after signing up, their rates went down significantly so I called to see if they could adjust it. The rep on the phone said they would put it in manually. A month later and never received anything so assumed they didn't follow through. At that point I switched to another provider that was even cheaper anyway. A month later AEP sends me an email saying thanks for signing up... I call and they confirmed it was the manual order very much delayed, so I asked them to cancel the enrollment since I wanted to stay with my new provider, they did that while I was on the phone and I even got an email saying it was cancelled... Now today I get my bill and it was switched back to them anyway... Awful way to run a company, I'll never use them again and I'm for sure switching now.
By Anon
