AdvantageReviews of advantage.com

Deceptive practices, bait n switch policies. It clearly states on Kayaks website site "You'll only pay if you arrive for your reservation." Now I receive a $50 charge due to me not cancelling my reservation within 24 hours. Of course, they have a separate policy in their terms and conditions, but why wouldnt they include that in the SRP page right under the "You'll only pay if you arrive for your reservation" comment? This is clearly deceptive

Crooks ! I rent cars all the time. Purchased on Orbtitz for 105. Bill charged to my card 234. I refused all insurance options. I was told the best option was a deal where they refill. I should have known better. My fault. When I got my bill of 234 was told I accepted all insurance options. They give you a bunch of small computer screens that read like you are confirming what you reviewed with your agent only to find out later that you are actually confirming all the added fees that a minute earlier you declined with the agent. Very dishonest. Also charged a concession fee of 20 on top of all the taxes Customer service no help. Stay away from this company.

Just one week ago....Rented a Car from Advantage Car Rental MCO.. I used them in the past no problems.. This is will BE THE LAST!! Got a upgrade to a better car. I DID the walk through and noticed Dirty Seats (all round) burnt mark on the back seat. Outside the fender pushed out on the corners ,But made no complaints to this.(But made it know and took photo's)... Started the Business trip (6 1/2 hour) ...... about halfway through notice the car running a little rough (shaking ) ..AS I was driving on the Highway (heard a bang) then something hitting the back passenger wheel well .. Pulled over to notice a tire blowout?? Called Advantage sent me over to Roadside service...Explained the issue and told me it could take up to 60 minutes for tow truck to change out the tire...OK.....I went to ask about where to get the tire replaced after the spare was put on.... Was told any Pep Boys OR Firestone would replace with no problem (Countrywide account)....Then got in touch with a Firestone Place in the direction of my trip ..Called and confirmed that they had the tire. I continue on and arrived at the Firestone location ... I had asked Anthony (Manager) to double check all THE TIRES to be sure they are good....Was told 3 TIRES NEEDED TO BE REPLACED..... Just got the car hours before ....shows that the car never got checked out first of all.... Took over 1 hour plus to get through to Advantage (Customer service) ..back and forth conversations ....run around asking if roadside service was needed (Saying NO multiple times).....service manager was just TRYING to get Authorization get tire done..(To find out there was no type of coverage/Account with Advantage and Firestone!!) SO finally got a through to the Advantage /MCO manager (Through roadside service). Left a message ...GOT a call right back..... Stated my frustration to him on both there Roadside service and no phone info to MCO location.. WELL the manager( from ADVANTAGE) used HIS OWN CREDIT CARD to pay for 3 tires...and proceeded to give his info to ANTHONY (Firestone manager) to get this matter taking care of.. ARE you kidding me....I was 4 hours late to my destination/business trip .... I never complain on any site about anything.....BUT wanted to let others know .....that I would never recommend this Company (Advantage Car rental) to no one,,,, As I see , I'm not the only one with on going issue's with them....I will do my business else where ..

My experience purchasing a car with advantage finance and Midlands Motors I writing to you in connection with a car I bought a purchased a 2006 Mercedes C160 Sport which was purchased through advantage, they recommended a car dealership midlandsmotorsltd as a repeatable company and in this case, it has not happened to me. Which I told Advantage and sent them many emails, phone calls etc and they fobbed me off and telling me to go back to the garage. I rang the garage they told me to go back to the finance company is this a good service. I was sent a letter recently telling me I paid still owe money for a car, I don't have which they sold for some stupid cheap price at auction and my stuff in the car went missing out of the car. Also, I check to sell me a car which was not worth that money, and the value of it would not drop to the level it did within a year really! I have come out of the deal the worse with no car, I should be happy with a car sitting outside, they didn't even offer me a new car, compensation, or Apologies just took my money and ran. I went to a few garages and they said that this was an old car with wear and tear and would have broken down eventually, that's probably why they sold it to me but under a year come on let's be honest. I took it to the Financial Obusmunen services and experience, also the emotional stress they have put on my and in danger and it affected my earnings and my credibility. I spoke to a gentle called Darren Young at Obusmunen and he said he disagrees with me even though the evidence proofed I was right, then offered me to appeal so he could pass it on to his friend that he works with really like they are gone be honest. This has shown me the type of company they are, I refuse to do business with them again how would you feel if you were treated this way or one of your family members! My personal experience, I think it was a disgusting service and would never use them again because of my experience they might be nice to you but for me no. I would rather have honest and safe people in my life, so be careful everyone.

Due to c/19 . My trip was canceled. Airlines canceled my fight. I have called and emailed Advantage 10 xs. They have not responded at all. They are keeping my money. World is in chaos. This company does not care about the people of the world and what we are going threw... SO SAD

I arrived 15 mins early. I was asked if I wanted to upgrade my car, pay for their gas, or wanted their insurance, I said no. I was then told nothing about any policies, late fees, gas fees, etc. Fuji (the attendant) then asked for my payment and told me to go sit and wait for 30 minutes because no standard cars were ready. I waited for exactly 30 minutes (keep in mind no one else was sitting waiting for a car) then went back to the counter and asked if my car was ready. They said "um what was your name?" I told them, they said well actually we will just upgrade your car for free! I was excited until they told me it would be a minivan. I had already told them I was traveling alone, so I clearly did not need a bigger car. It was also one of the worst rental cars I've ever had for gas mileage. So on top of not getting the car I signed up for, get an "upgrade" that I didn't want they also apparently didn't actually check me in earlier so I had to go over all of my information again with them. I was so frustrated as I walked to the garage to get my car! Once in the garage a woman that checked in after me was getting into a Passat. I asked the attendant why I did not get that car, since she checked in after me? They of course had no idea and stared at me with blank looks. I then asked if I could have something besides a van, she started at me and told me to wait a minute. I told her to forget I was done waiting! She handed me keys and told me to go to spot # 18. No one walked me to my car, showed me around, or even looked at the car with me for the damage on it. Then when I was returning the car I pulled up & parked the car. The attendant that was there was walking around talking on his phone, didn't even acknowledge me. So I finally asked if I needed to do anything and he said "nah your good to go" and turned around. I asked for a receipt and he told me to go to the desk. I will NEVER use this company again! All around it was a terrible experience just to save me $30. I'll be sticking with Fox from now on.

Beware of this company. Worst car rental experience of my life. Arrived at Honolulu at 11:30pm, half hour late due to flight delay. They close at 11:30pm, but staff had left already. With 3 kids and grandparents, was forced to rent a car for the night from next counter at high price (all of which were still open by the way). Returned the other car next morning and pick up the already paid car from Advantage and ask for compensation for the night before's rental. Denied any responsibility and says i need to contact Priceline since I paid through them. The website booking requests for your flight number, so you would expect their staff to check if there were anymore bookings that night and check the status of those flights. To add to this, they gave me a booster seat instead of a child seat which I paid for.

I rented a vehicle from Advantage (the parent company of EZ Rent-a-Car) for the week of February 15 to the 23rd to be picked up at MCO. I was arriving at 12:30 AM on the 15th so I made sure to call ahead to make sure I'd be able to get the vehicle at that time. They assured me they were open 24 hours and someone would be manning the counter. When I arrived there was no one at the counter; just a sign instructing to call them. I did and they informed me that no cars were available and I should get a taxi that they would reimburse me my cab fair for when I returned the following day. I was headed to Melbourne and was not returning to the airport until the 23rd (which is why I rented a car). I tried to get to compensate me for a car through another agency but they refused so I took a taxi to my destination as they instructed - it cost $186. Later in the morning I called to verify they would reimburse me for a cab ride back to Orlando, but everyone I reached said I needed to actually go there and speak with the manager and that they could not cancel and refund my reservation - they also indicated no vehicles were available that day either. I tried to reach the Advantage desk directly through MCO's switchboard but got no response. I needed to continue with my trip and couldn't waste any more time with them so I rented from elsewhere in Melbourne. When I returned on the 23rd for my flight home I attempted in vain to try and get reimbursement for my cab fair, but they indicated that since I rented from another company the offer no longer stood (apparently forgetting that I was forced to rent elsewhere since they had not car for me). I cannot emphasize enough that their seemingly good deals are cheap for a reason. I'd say that their service is horrible, but that would imply they actually provided any. I tried to rate with zero stars, but evidently that's not a viable entry.