AdvantageReviews of advantage.com

If you book they say that tolls will be charged to you later which sounds convenient. What they leave out is that there is an approximate £20-25 ADMIN FEE for every toll charge - the toll charge could be $1 !!!

I booked a Honda Civic in Advantage Scarborough Ontario for 2 weeks from July 25 to August 3. When I arrived the car office, there was only 1 guy and he was very busy at doing everything : car cleaning, reception, phone picking, and lot of things. I had to wait long until he was available to serve me. He asked if I wanted to upgrade to more expensive car. I said no need. Then he said the Civic was driven by other people because I arrived late. He offered me Hyundai ELANTRA which I was fine. He asked many questions including whether I am first time to rent car. I said Yes. Immediately he said I need to pay additional CAD100 for top up the license recovery, and the deductible liability of insurance increase from CAD1000 to CAD2500. I told him that I have driving experience for 20 years though this was my first time to rent car due to maintenance of my own car, but he said it was company policy and mentioned in the contract. I was in rush to go so no choice but accepted. When I reviewed the contract afterwards, there was nothing mentioned about this. The guy increased the charges / insurance liability as he liked. Even though it was a policy, it should be mentioned clearly on the website when I made the booking so that I could decide whether to choose the company or not. Also the car they provided were old with bad smell. I need to turn on the AC immediately after got in the car to keep the air ventilation. This car rental company was not honest and unfair to their customers. Due to lack of manpower, the service was not good. I DO NOT recommend it to other drivers who want to book a car!

They lie. They don’t tell you anywhere that you need proof of insurance. Yiu get there they tell you it’s very important that you get the toll package even though I said we’re not travelling far or at night. 240 plus tax. Liars Greed They upgrade you if your friend has proof of insurance so you can drive. 140 plus tax Licensing fee 75. Every time the car is rented. Rip off. Started out at 300 fir rental ended at 604. American. Greed

The price we received through Wisecar was half of what we had to pay. The total was to be $161 and we paid $321. Also even though we pre-booked, we had to wait 45 in line to actually get the car and another 30 going over the same thing that we did online.

Rented in FLL airport terminal on 7/3/19 a.m. Had to wait only 2 agents on the day before the FOURTH !! It wasn't even busy yet imagine when it is busy. Very slow !! Romel, the service agent couldn't crack a smile if he even tried. Very poor customer service interaction; actually no interaction at all. Had an attitude b/c I wanted to verify the charges.

I should have read the reviews on Trustpilot before I hired a car from them: GOOD STUFF The standard of the car was good, their charges were lower than other competitors. BAD STUFF I hired the car from O’Hare in Chicago and was given an EZ pass for the toll roads, I was charged $12.99 a day for a six day hire for this DESPITE me telling them I was travelling outside of Illinois in states with no toll roads (WI & MN) - so it resulted in charge of over $90 which I didn’t need to pay... Emailing customer service got me nowhere and they refuse to see that they mis-sold me the EZ pass. Their customer service representative ended their email with the line I hope we will get the opportunity to serve you again... Guess what? No, no you won’t!!

We reserved with Advantage, arrived a bit early. Amazingly, no cars in our class available, but we can upgrade for another $10 per day. Really......When we walk out to get our car in another hour, there will be plenty. Obviously a play for money. We are willing to pay for another hour, but want the car we reserved. If you are late, they penalize you. Poor customer service.